Chipotle Mexican Grill

3.8
1323 reviews
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About

Mexican Restaurant
Chipotle Bell is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1713 W 39th St, Kansas City, MO
64111, United States

Hours

Reviews

3.8
1,323 reviews
5 stars
647
4 stars
275
3 stars
139
2 stars
79
1 star
183

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with issues such as burnt meat, missing ingredients, and poorly prepared items.

Service Issues

Several reviews highlighted poor service, including rude staff, incorrect orders, and lack of assistance during busy times.

Cleanliness

Multiple customers noted that the restaurant was often dirty, with unclean tables and disorganized condiment stations.

Staff Performance

While some customers praised friendly and helpful staff, others experienced dismissive attitudes and lack of attention to detail.

Order Accuracy

Many customers expressed frustration with incorrect online orders and missing items, indicating a need for better quality control.
  • ES
    Eric S
    Dec 27, 2025
    3.0
    asked for extra cheese , got even less cheese. wrong salsa put on online order. employees were friendly
  • AL
    Ari Leyva
    Nov 29, 2025
    3.0
    The first time I came, they were out of guac. Fine it happens. I come again several months later, I get to the end of the line, they didn’t let anyone know until my bowl was halfway made that yet again, they’re out of guac. Another time in the last couple years the fajitas had been so poorly chopped that I was eating large chunks of red onion. I came again this evening; my chicken tastes like they poured all the Morton salt into it AND there was a base of the lettuce head chopped up into the bottom of my salad. I come here sporadically enough that this seems to be a pattern. Not a bad store or bad folks, but they could use some QC in the food prep department.
  • GB
    gadalyne blewett
    Nov 29, 2025
    5.0
    Mike and the Manager I cannot remember his name I’m so sorry he was great on Wednesday November 26th, they were great, the service the food and their personalities were GREAT!!
  • CC
    Cablebox_Cuh
    Nov 26, 2025
    1.0
    Short black guy gave me a teaspoon of chicken when I asked for double chicken and he didn’t change his gloves . 6:32 Pm 11-26-25 . We’ll never be eating here again?
  • JS
    J S
    Nov 25, 2025
    1.0
    No wonder they opened another 5 blocks away. Horrible management horrible staff. Seriously only come here if you need to escape the hospital for a second and desperately need a bite for cheap but consider the one up the street before you do.

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill Bell offer?

Chipotle Mexican Grill Bell serves a customizable menu featuring Mexican-inspired dishes such as burritos, bowls, quesadillas, tacos, and salads made with wholesome ingredients.

What are the opening hours of Chipotle Mexican Grill Bell in Kansas City?

Chipotle Mexican Grill Bell is open every day from 10:45 AM to 11:00 PM.