Chipotle Mexican Grill

4.1
748 reviews
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Business Details

13127 State Line Rd, Kansas City, MO
64145, United States
(816) 942-6274
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Stateline is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
13127 State Line Rd, Kansas City, MO
64145, United States

Hours

Reviews

4.1
748 reviews
5 stars
398
4 stars
178
3 stars
61
2 stars
34
1 star
77

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported rude staff, slow service, and disorganization, leading to negative experiences.

Portion Sizes

Many reviews highlighted consistently small portion sizes, with customers feeling they were not receiving value for their money.

Food Quality

There were numerous complaints about food quality, including cold meals, undercooked ingredients, and issues with freshness.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for excellent service and noted positive experiences with food quality at certain times.

Inconsistent Orders

Several customers experienced issues with incorrect orders, particularly with online and mobile orders, leading to frustration.
  • NB
    Nolan Bell
    4 days ago
    1.0
    was given about a 1/4 scoop of everything yet was still charged 16 bucks! Do better fellas!
  • AB
    Andrew Bellas
    Nov 12, 2025
    1.0
    The inconsistency is ridiculous. Also, they should close at 8pm because after then they only ever have kids in there who don’t know what they’re doing. It took three people to roll a burrito today and by the time they figured it out half of it had fallen out. I regret not walking out on my order.
  • RT
    Rui Taskin
    Nov 9, 2025
    1.0
    The young black male employee working at the food counter during the 7:54 p.m. shift on 11/09 was being rude and dismissive toward both customers and coworkers. He appeared very bossy and condescending, which created an uncomfortable atmosphere for guests and staff. I didn’t catch his name, but he was working alongside another young white male employee at the time. Management should look into the situation and address the behavior.
  • AC
    Amanda Coon
    Oct 28, 2025
    1.0
    We’ve had some bad experience the past couple times. Very low portions they said that we can’t order queso, guacamole or chips in the store because they were very limited and only online orders to take them and the cashier was very rude. I don’t appreciate the rudeness. We were very nice to her. We will never be coming back to that one. They have lost our business there. also, we had to wait for Chicken for fifteen minutes to twenty minutes.
  • HH
    Husam
    Oct 15, 2025
    1.0
    I had an awful experience at this Chipotle. The service was incredibly slow even though there were barely any customers in the store. The employees seemed disorganized and unmotivated. Several of them were just standing around while the line moved at a snail’s pace. When I finally got my food, it was sloppily made and thrown together with no care at all. For a place that wasn’t even busy, there’s no excuse for that kind of service. Definitely disappointed and won’t be coming back anytime soon.
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Frequently Asked Questions About Chipotle Mexican Grill

What kind of food does Chipotle Stateline offer?

Chipotle Stateline offers customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the operating hours of Chipotle Mexican Grill at 13127 State Line Rd?

Chipotle Stateline is open daily from 10:45 AM to 11:00 PM.