Chipotle Mexican Grill

4.0
752 reviews
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Business Details

13127 State Line Rd, Kansas City, MO
64145, United States
(816) 942-6274
https://locations.chipotle.com/mo/kansas-city/13127-state-line-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=776
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About

Mexican Restaurant
Chipotle Stateline is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
13127 State Line Rd, Kansas City, MO
64145, United States

Hours

Reviews

4.0
752 reviews
5 stars
400
4 stars
178
3 stars
61
2 stars
34
1 star
79

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor attitudes and rudeness from staff, leading to negative experiences.

Portion Sizes

Frequent complaints about small portion sizes and inconsistency in food quantity were noted.

Food Quality

Several reviews mentioned issues with food quality, including cold meals, undercooked ingredients, and hair found in food.

Order Accuracy

Customers experienced multiple issues with incorrect orders, particularly with online and mobile orders.

Atmosphere

While some praised the cleanliness and atmosphere, others noted discomfort due to temperature and staff demeanor.
  • AK
    Adrienne King
    Dec 30, 2025
    4.0
    Nice atmosphere and customer service. I haven't had any issues or problems and always get my orders in timely fashion.
  • SO
    Sean O'Leary
    Dec 14, 2025
    2.0
    My wife and I ordered the Build Your Own Chipotle family meal for 5 o'clock. We walked in at 4:54 to see if our food was ready. It wasn't, no big deal. The big deal was the amount of attitude that was given to us when we showed up for no reason. We were told that we showed up too early and essentially had the blame laid on us that our food wasn't ready. Listen, I'm not upset that our food wasn't ready yet. But I was just kind of flabbergasted that the cashier would talk to anyone like that. There was another lady on the line that heard it and offered us a drink to say sorry. She was nice. But whoever was running the register on 12/14 at 5 o'clock has a very poor attitude. Probably would return, because she could have just been having a bad day. But that is still no excuse for such poor customer service.
  • JM
    Jesse Morrison
    Dec 14, 2025
    1.0
    I have not been back for a while because of bad experiences. First time back in months because my son recommended Chipotle. I told him no, but said let’s give in another try. Ordered food online at 5:30pm on a dead Sunday. Very simple (nobody in line) yet the order was missing ingredients and the portions were sooo small We had to get dinner afterwards because it was an appetizer. Called customer And spoke to someone who has a giant accent, and all they could offer is A free drink. I don’t drink soda so he said yeah that’s all I can do and hung up.
  • NB
    Nolan Bell
    Nov 20, 2025
    1.0
    was given about a 1/4 scoop of everything yet was still charged 16 bucks! Do better fellas!
  • AB
    Andrew Bellas
    Nov 12, 2025
    1.0
    The inconsistency is ridiculous. Also, they should close at 8pm because after then they only ever have kids in there who don’t know what they’re doing. It took three people to roll a burrito today and by the time they figured it out half of it had fallen out. I regret not walking out on my order.
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Frequently Asked Questions About Chipotle Mexican Grill

What kind of food does Chipotle Stateline offer?

Chipotle Stateline offers customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the operating hours of Chipotle Mexican Grill at 13127 State Line Rd?

Chipotle Stateline is open daily from 10:45 AM to 11:00 PM.