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Arby's

3.7
(1376 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2108 Taney St, Kansas City, MO
64116, United States

Hours

Reviews

3.7
1,376 reviews
5 stars
530
4 stars
381
3 stars
205
2 stars
84
1 star
176

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including rude staff, incorrect orders, and long wait times.

Food Quality

Mixed reviews on food quality, with some praising freshness while others complained about cold or poorly prepared items.

Cleanliness Concerns

Several reviews mentioned cleanliness issues, particularly regarding food preparation and the dining area.

Positive Staff Interactions

Despite service issues, some customers highlighted friendly staff and positive interactions.
  • SB
    Sabrina Bennett
    Dec 30, 2025
    1.0
    Did a mobile pick up on Monday 12/29 and did not receive part of my order and no one would pick up the phone when we called.
  • CJ
    Colette J
    Dec 18, 2025
    5.0
    Sweetest drive-through worker, good food! I came through after a long work day and the employee who greeted me in the drive through was just the kindest. Food was fresh, fries fantastic, and they remembered the sauce. Order was at 9:09 PM, greeted by a female drive-through worker. She deserves a shout-out!
  • JH
    Jerry Hale
    Dec 18, 2025
    2.0
    Fry's are cold and there was hardly any roast beef on my sandwich
  • FM
    Frank M
    Dec 15, 2025
    1.0
    Came in for Arby’s, stayed for the live food-safety demo. Employee was mopping the floor in front of the counter, then immediately hopped behind the register to take our order without washing his hands. From mop bucket to cash register to filling fries — still no hand washing. Bold strategy. Behind the counter is also a full holiday-themed knickknack museum. Very festive, but I’m not sure how you’re supposed to clean a food prep area when it’s packed with decorative figurines like a Christmas flea market. I don’t expect fine dining at Arby’s, but I do expect hands to be washed between mopping the floor and touching my food. Please do better.
  • GC
    Garret C
    Dec 10, 2025
    5.0
    Appreciate that they decorate for Christmas/holidays. Food was good, has been renovated and well maintained. Food is the same as other arby's but service and atmosphere is better the most, busy but still friendly. Steak bites were good maybe should be done by weight not pieces as they vary in size.

Brand Certified Facts from Arby's

Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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