Many customers reported rude or unprofessional behavior from staff, leading to negative experiences.
Speed of Service
Numerous reviews highlighted slow service, contradicting the brand's 'freaky fast' promise, with long wait times reported for both drive-thru and online orders.
Food Quality
While some customers enjoyed the sandwiches, there were complaints about incorrect orders, hard bread, and inconsistent quality.
Cleanliness
Several reviews mentioned cleanliness issues, particularly regarding food preparation practices and the overall environment.
Customer Experience
Overall, customer experiences varied widely, with some praising the food and staff while others expressed dissatisfaction with service and management.
MA
M Anderson
Feb 1, 2026
5.0
Good food and service.
SJ
Sarah Johnson
Jan 5, 2026
2.0
Lost my appetite when worker was out front smoking and came in to make sandwich and looked very dirty. Just not the best look for making customers food at all.
DI
Daniel (Itsdaaaan)
Jan 4, 2026
5.0
Fresh fast food, with very friendly and patient staff. The restaurant was very clean and quiet all things considered.
TS
Tara Sackrider
Dec 21, 2025
5.0
By far the most wonderful Jimmy John’s I have been to! The employees are super friendly and the food is so fresh and delicious! Mikey, Michaela, and Robert were the most kind people! I highly recommend this JJ!!