Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
1,268 reviews
5 stars
421
4 stars
289
3 stars
227
2 stars
109
1 star
222
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported issues with food quality, including cold, stale, or improperly cooked items.
Customer Service
Many reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Several customers noted unsanitary conditions, including dirty dining areas and the presence of flies.
Staff Performance
Mixed feedback on staff performance; some praised individual employees while others criticized the overall team for being unprofessional.
Order Accuracy
Numerous complaints about incorrect orders and missing items, leading to customer dissatisfaction.
- DWDonald WaggonerNov 1, 20254.0Have been here a few times and not horrible for a Wendy's establishment. Plenty of drink and food choices of your choosing. Food quality is decent but if your looking for great food I would try other options unless your craving Wendy's. Staff was friendly and helpful with taking orders. The restaurant is cleaned for the most part while its not perfect I've seen worse. Plenty of parking available normally if you plan on dining in.
- DHDebra HerbertOct 5, 20251.0My friend called me on FaceTime while she was at this location. During the 5 minutes I was on the phone with her I could hear the employees cussing extremely loud and my friend was swatting flies away from her food. She had her children with her and the cussing alone is uncalled for in a restaurant. Especially when her youngest repeats everything he hears. The flies are most definitely a sanitary issue and really shows they aren’t keeping up with health standards. She has stated she won’t be going there again. Doubtful I will either.
- MLMatthew LamkinSep 28, 20251.0The large ice coffees are offensively small
- LLLady LoveSep 9, 20251.0My husband , son and I went to this location on 9/8/2025 around 9:30 am for breakfast we ordered a bacon egg and cheese biscuit and a couple of other items and this was a mobile order we pulled up and was told to park because they were making fresh biscuits . We were handed the food and we drove off , we decided to take our son to a park that was right around the corner so he can eat and play when we got there we begin to eat I bit in to the biscuit sandwich and seen that my egg had a greenish grey tent to it I I took my sandwich apart the whole bottom of the egg had that colour so we drove back and to the guy who served us and he said that it wasn’t there when he made the sandwich that pissed me off as if we would spend time and waist money and gas to taint our food , we took all our food back up there and got a refund . BTW the guy that served us was heavy set and Hispanic I think he was the manager and I forgot to mention that the food was like warm when we received it. Check your food people because fast food can get you serious ill and these people like to play in our faces.i wont be back
- DSDavid StewartSep 4, 20255.0They were a great crew who worked well together even the new guy named Dakota who has been there for 2 days did an amazing job keep up the good work you guys
Frequently Asked Questions About Wendy's
Is 2528 South 291 Highway Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Independence, MO?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Independence, MO into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (816) 252-9923.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 2528 South 291 Highway Wendy’s serve breakfast?
Yes, this Wendy’s location in Independence, MO serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-through hours for this Wendy's location?
The drive-through is open from 8:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.
Is this Wendy's location currently open?
Yes, this Wendy's at 2528 South 291 Highway in Independence, MO is open.
Does Wendy's offer delivery and takeout services at this location?
Yes, Wendy's offers delivery where available and takeout services including dine-in and drive-thru.
Can I order Wendy's food online or through a mobile app?
Yes, you can place orders via the Wendy's mobile app or their website at order.wendys.com.
Does this Wendy's restaurant serve breakfast?
Yes, this location serves breakfast, including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
What payment options are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa cards.
How can I provide feedback or contact this Wendy's location?
You can call (816) 252-9923 directly, use their online Contact page for live chat or message, or complete a Customer Satisfaction Survey using your receipt details.
What restaurants are nearby this Wendy's where I could grab a different meal or dessert?
Nearby restaurants include Denny's for American diner food, Chipotle Mexican Grill for Mexican fast food, Taco Bell for Mexican-style fast food, Dunkin' for coffee and donuts, and Minsky's Pizza for American-style pizza.
Are there other fast food options close to this Wendy's location?
Yes, nearby fast food options include McDonald's, Arby's, Hardee's, and another Wendy's location nearby.
What nearby services could be convenient to visit before or after eating at Wendy's?
Close services include City Credit Union for banking, Maaco Auto Body Shop for automotive needs, Cellular Sales or Verizon for mobile phone services, and Top 10 Nails for beauty and spa treatments.