Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
1,280 reviews
5 stars
425
4 stars
290
3 stars
229
2 stars
110
1 star
226
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including long wait times, incorrect orders, and unprofessional behavior from staff.
Food Quality
Several reviews mentioned issues with food quality, such as cold or improperly cooked items, and inconsistent preparation.
Cleanliness
Customers expressed concerns about cleanliness, particularly in the dining area and bathrooms, with reports of flies and unsanitary conditions.
Pricing Concerns
Many customers noted that prices have increased, leading to perceptions of the food being overpriced for the quality received.
Mixed Experiences
While some customers had positive experiences with friendly staff and good food, these were overshadowed by the frequency of negative feedback.
- ZMZane MeinsDec 29, 20252.0Probably the slowest Wendy's ever. Came in at 9 o'clock on a Monday morning and waited 25 minutes for a burrito and a coffee. Fire food tho
- DLDamian LarsenDec 18, 20251.0Pulled up to drove through just to have to listen to some guy working slap his ass and talk about how big it was with the 2 women on shift with him. Weird behavior definitely will go somewhere else
- LNLucas NoelNov 30, 20253.0not too friendly, felt very rushed and talked over. I don’t think they’re trying to do a bad job but maybe haven’t been trained correctly to serve the customer.
- JGJordan GreenhagenNov 25, 20251.0I waited 20 minutes and got asked what my order was twice... In the drive through...really guys?
- KCKansascityprofessional CleaningCrewNov 23, 20251.0We just left this place we ordered four meals was extremely rushed the entire time we were at the window. I wasn't even sure my order was right so I asked him to repeat it he asked me to drive around in a circle again and come back and he would repeat it. I'm not even sure what I just went through here but I will never be back again this place needs major work Management should take a look at staff possibly some retraining. It was a horrible experience. My vist was about 7pm November 23rd.
Frequently Asked Questions About Wendy's
Is 2528 South 291 Highway Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-through hours for this Wendy's location?
The drive-through is open from 8:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.
Is this Wendy's location currently open?
Yes, this Wendy's at 2528 South 291 Highway in Independence, MO is open.
Does Wendy's offer delivery and takeout services at this location?
Yes, Wendy's offers delivery where available and takeout services including dine-in and drive-thru.
Can I order Wendy's food online or through a mobile app?
Yes, you can place orders via the Wendy's mobile app or their website at order.wendys.com.
Does this Wendy's restaurant serve breakfast?
Yes, this location serves breakfast, including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
What payment options are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa cards.
How can I provide feedback or contact this Wendy's location?
You can call (816) 252-9923 directly, use their online Contact page for live chat or message, or complete a Customer Satisfaction Survey using your receipt details.
What restaurants are nearby this Wendy's where I could grab a different meal or dessert?
Nearby restaurants include Denny's for American diner food, Chipotle Mexican Grill for Mexican fast food, Taco Bell for Mexican-style fast food, Dunkin' for coffee and donuts, and Minsky's Pizza for American-style pizza.
Are there other fast food options close to this Wendy's location?
Yes, nearby fast food options include McDonald's, Arby's, Hardee's, and another Wendy's location nearby.
What nearby services could be convenient to visit before or after eating at Wendy's?
Close services include City Credit Union for banking, Maaco Auto Body Shop for automotive needs, Cellular Sales or Verizon for mobile phone services, and Top 10 Nails for beauty and spa treatments.