Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers frequently reported issues with food being cold, stale, or incorrectly prepared, leading to dissatisfaction.
Customer Service
Many reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times.
Staff Performance
While some customers praised individual staff members for their friendliness and helpfulness, overall staff performance was criticized for being inattentive and unprofessional.
Operational Issues
Several customers noted problems with the restaurant's hours, including being closed during posted hours and issues with the drive-thru service.
CG
C G
Jan 24, 2026
1.0
Don't recommend thIs place at all anymore.
This Wendy's used to be good, Fresh hot delicious food, better customer service. Fast forward to 2026, Just placing order in the drive thru is frustrating. First you have to repeat your order like 5 times because its entered wrong. Then you get a bad attitude for it. It's your fault not their's. Second the food quality is bad, hamburger patties are cold, Dry and over salted. One of my fries was hot the other was cold. Not worth the expensive price for the poor quality.
What sucks is that this is happening in most if not all fast food places. Corprate doesn't seem to care and then wonder why sales are down. Wont be going back to this place.
Save your money and frustration, cook at home and know it's done right.
OO
ONIKKA OUIIJA
Jan 23, 2026
5.0
I just went to take a break from bad energy at home, That Caramel Vanilla Frosty hit around 12, still holding me up, the egg and cheese muffin was way better than ( and they say comparison is the thief of Joy, but i believe reference will h
Stay firm) Upside down W's Dry biscuits. #Sorrynotsorry #Qsr
PK
patrick koliba
Jan 21, 2026
5.0
Had a salad and chili , the salad was really fresh with plenty of blue cheese crumbles and apples, chicken was not dry or over cooked ... chili was hot and really hit the spot.
KH
Kara H
Jan 2, 2026
1.0
Old cold food. Chili cup filled halfway with whole onion slices in it. No sauce. Cold fries. Old spicy nuggets. The lemonade was good though.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours at Wendy's located at 9022 East 40 Highway, Independence, MO?
The drive-thru at this Wendy's is open daily from 8:00 AM to midnight.
Does this Wendy's location offer breakfast?
Yes, this Wendy's serves breakfast including combos, sandwiches, coffee, and sides.
What payment methods are accepted at this Wendy's?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Can I order food online from this Wendy's?
Yes, you can order online through their website or mobile app at order.wendys.com.
Does this Wendy's offer delivery service?
Yes, delivery is available via the Wendy's app or order.wendys.com where you can enter your address to check availability.
Is there a drive-thru option at this Wendy's?
Yes, this location has a drive-thru open daily from 8:00 AM to midnight.
Where can I find nutrition and allergen information for Wendy's menu?
Nutrition and allergen details are available on Wendy's website, mobile app, and in-restaurant upon request.
What are some nearby dining options to this Wendy's?
Nearby you can find Fuego's BBQ Mexican Cocina, Carmen's Cantina, Old Dragon Restaurant, Hi-Boy Drive-in, Don Chago Bakery, and CaliKc.
Are there any nearby gas stations where I can fill up before or after visiting Wendy's?
Yes, nearby gas stations include Phillips 66, Shell, and Conoco for your convenience.
What nearby services can be helpful for vehicle-related needs when visiting Wendy's?
Nearby automotive and vehicle services include B&F Trucking & Tow Service, H and H Motors Group, Champs Auto Kc, Quick Keys locksmith, and 40 Highway Auto.
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Certified February 22, 2026Yext Knowledge Graph
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