Subway

3.8
522 reviews
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Business Details

1415 W 23rd St, Independence, MO
64050, United States
(816) 890-9609
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Independence Subway® Restaurant at 1415 W 23rd St brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
1415 W 23rd St, Independence, MO
64050, United States

Hours

Reviews

3.8
522 reviews
5 stars
252
4 stars
96
3 stars
62
2 stars
31
1 star
81

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Customer experiences with staff are mixed; some employees are praised for their friendliness and efficiency, while others are criticized for rudeness and poor service.

Food Quality

Food quality is inconsistent; while some customers enjoy fresh and well-prepared sandwiches, others report stale ingredients and incorrect orders.

Service Speed

Many customers express frustration with slow service and long wait times, especially during busy hours or when the store is short-staffed.

Cleanliness

The store is generally reported as clean, but there are occasional complaints about unsanitary conditions.

Management Issues

Several reviews highlight poor management practices, including inadequate staffing and lack of support for employees, leading to negative customer experiences.
  • CW
    Christina Whitaker
    Oct 20, 2025
    1.0
    That place has gone downhill since they got rid of the best employee they had.
  • CR
    Crissy Rohman
    Oct 17, 2025
    5.0
    Amy is wonderful. Thank you for your help.
  • FW
    Fred Williams
    Oct 3, 2025
    1.0
    One of your employees why it was making my sandwich was saying welcome to McDonald's and a Big Mac and the other guy was saying you know you shouldn't be saying that this is why I was sitting in line and they was making sandwiches not finishing I'm not finishing the other sandwiches
  • DG
    Daniel Garlin
    Sep 22, 2025
    4.0
    Maybe it's just me, but I always feel bored and bland inside a Subway. The food is still good. This one had some good workers putting sandwiches together. I just think I'm getting kinda tired of the same old sub places though.
  • GD
    GREG DURKIN
    Sep 17, 2025
    3.0
    Staff was great but I had to listen to the district manager berating an employee over the phone. Nobody noticed a couple at the counter for over 5 minutes, DM was in the lobby and apparently that wasn't her job today.
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Frequently Asked Questions About Subway

Where is the Subway restaurant located?

The Subway restaurant is located at 1415 W 23rd St, Jackson, Independence, MO 64050, USA.

What are the operating hours of the Subway at 1415 W 23rd St?

The Subway is open daily from 9:00 AM to 9:00 PM, including weekends.