Subway

3.0
206 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Independence Subway® Restaurant at 18009A E 24 Highway brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Subway
18009A E 24 Highway, Independence, MO
64056, United States

Hours

Reviews

3.0
206 reviews
5 stars
66
4 stars
28
3 stars
30
2 stars
10
1 star
72

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional staff, with many customers feeling ignored or mistreated during their visits.

Order Accuracy

A significant number of customers reported issues with incorrect orders, including missing items and wrong sandwich preparations.

Cleanliness and Food Quality

While some customers praised the cleanliness and freshness of the food, others reported unsanitary conditions and poor food handling practices.

Long Wait Times

Many customers experienced long wait times for their orders, both in-store and at the drive-thru, often with staff appearing unmotivated.

Availability of Ingredients

Several reviews mentioned that the store frequently ran out of key ingredients, such as bread and toppings, especially during peak hours.
  • RB
    Rodney breeding
    2 days ago
    1.0
    This was the worst subway location I've ever eaten at. Matched only with customer service that made ordering so unmotivated to spend 50 dollars on three poorly made sandwiches. Im not here to beg employees to put in the bare minimum. They put the sweet onion sauce on as if it comes out of their 401ks. Some of my meat was left in the paper container. This is why America has never been less satisfied with quick food. Subway is the new Chipotle of portions
  • KM
    Kelly McElwee
    Nov 8, 2025
    1.0
    I absolutely hate this location!! Manager is an incompetent person. She had her ear buds on talking to her sister, me and her coworker. I didn't care that her 15 year old sister had gotten a bunch of tattoos done at home. But when it came to making one of the subs I ordered, she barely put any black olives on it. I had made subs at Marco's Pizza before and we always put enough on that you could taste them. I asked for more on the sandwich and was told I would have to pay for them. I said no I'm not paying extra. I knew when I got home that person the sub was for would be unhappy. I took him up there after I got back. He couldn't even bite his sub because the white bread was hard enough that the Royals could've played ball with it. When we went back, they claimed the bread was fresh and it was made right. The manager was like with an attitude, "I just made that". So she wasn't happy that she had to remake it. She didn't even apologize mistake. I will never order from this subway ever again!! Definitely not worth the money and the kids that work there are worthless. I will go further to the location at 911 n. Noland rd!! They know how to make a sub correct and with fresh bread. We tried to call to speak to them, bit she claimed they had no phone at their store and had been that way for a long time. Yet we could her the phone being hung up on our end.
  • TT
    thequietbulldog
    Oct 10, 2025
    1.0
    No stars…Hopefully they close down… bad service and just like the other comments employees rude and lazy
  • MN
    Matthew N
    Oct 7, 2025
    1.0
    Worthless ! Dont go here
  • RT
    rob tustison
    Sep 20, 2025
    1.0
    The worst 😫 one i been to ever!! Don't go there!! They say they are open tell 10 pm we showed up at 9:43pm and was not greeted with good service. The one girl threw down her broom and stormed off to the back for 5 minutes came back out and said ( just want to let you know we are closing in 10 minutes 😒) The other girl was all pissed when she had to check us out. We got 1 foot long. The store is open tell 10 pm not 930 so putting everything away early and closing the store early is not in their job description. I may never go to another subway.

Frequently Asked Questions About Subway

Where is the Subway restaurant located in Independence, MO?

The Subway restaurant is located at 18009A E 24 Highway in the Arrowhead Shopping Center, Independence, MO 64056.

What are the operating hours of the Subway restaurant?

The Subway restaurant is open daily from 9:00 AM to 10:00 PM.