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Sonic Drive-In

3.5
(1749 reviews)
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Business Details

11320 E 23rd St, Independence, MO
64052, United States
(816) 254-6633
http://www.sonicdrivein.com/locations/us/mo/independence/11320-e-23rd-st/store-1129
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About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Independence, MO. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 11320 E 23rd St for the ultimate SONIC experience!

Location

Sonic Drive-In
11320 E 23rd St, Independence, MO
64052, United States

Hours

Reviews

3.5
1,749 reviews
5 stars
629
4 stars
400
3 stars
298
2 stars
145
1 star
277

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some praising friendly staff while others experienced rude or inattentive service.

Food Quality

Many reviews highlighted issues with food quality, including cold, stale, or poorly prepared items, while a few praised fresh and hot food.

Wait Times

Numerous customers complained about long wait times for orders, both in the drive-thru and at stalls.

Order Accuracy

Several customers noted frequent mistakes with their orders, including missing items and incorrect modifications.

Overall Experience

The overall sentiment was mixed, with some customers expressing love for the location while others vowed never to return due to poor experiences.
  • LN
    L Nagles
    3 days ago
    1.0
    Just sucked
  • MB
    Mya Bartlett
    Feb 18, 2026
    1.0
    Waited an HOUR for 4 items. There was no communication. Staff told us they lost our receipt 30 minutes into our wait time. Honest communication about wait times/refund on items or coupons would've been appreciated. Terrible service, management needs to step it up.
  • DL
    dwight laughlin
    Jan 29, 2026
    5.0
    Very friendly service. Enjoyable 😉
  • CR
    Caleb Riling
    Jan 27, 2026
    1.0
    Amber is the only employee here I’ve ever had a good experience with. Long wait cold food moody managers no sympathy or empathy when it comes to wait times. No split payments. Half the stalls are closed. And ALWAYS forget to take the pickles and onions off that I ALWAYS ask for.
  • TL
    Tracy Lewis
    Jan 22, 2026
    1.0
    Answering the drive thru. I got "WHAT DO YOU NEED." and then I didnt even get the drink i asked for.
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Brand Certified Facts from Sonic Drive-In

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Certified February 22, 2026Yext Knowledge Graph
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