Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Independence, MO. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 11320 E 23rd St for the ultimate SONIC experience!
Location
Hours
Reviews
3.5
1,744 reviews
5 stars
627
4 stars
399
3 stars
298
2 stars
146
1 star
274
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times for orders, with some waiting over 30 minutes for basic items.
Food Quality
Many reviews highlighted issues with food quality, including old, cold, or poorly prepared items.
Customer Service
While some staff were praised for their friendliness, numerous complaints were made about rude service and order inaccuracies.
Cleanliness
Several customers noted unsanitary conditions, particularly in the bathrooms and overall restaurant appearance.
Positive Experiences
Despite the negative feedback, some customers had positive experiences, enjoying the drinks and specific food items.
- AWAmie WhetstoneDec 23, 20254.0The drive through gal was distracted by something else and wasn’t paying attention to what she was doing.
- RJRaymond JacksonDec 18, 20251.0Ordered a Sonic cheeseburger with chilli-cheese tots. got a burger with no cheese but completely drowned in mayonaisse chilli cheese tots....tots were stale and dry
- EBElizabeth BakerNov 22, 20253.0Long wait cup had hole in it that leaked all over.
- CPCollin Brian PhillipsNov 19, 20251.0closes early due the laziness in the workers
- KKKayNov 2, 20251.0Waited 20 minutes for 2 pretty basic drinks I was very kind a patient (I work in food I get it) I even called and let them know I was there in case the app was messing up. I waited an additional 10 minutes. Got fed up and had to go to the drive through sat at the drive though with no other cars and waited another 3 mins to ask what we need just for them to hand me my drinks right as we got there. Why was I waiting for over 20 minutes if they were done? I used to love this sonic it was my go to now it’s going downhill.