Brand Certified
Sonic Drive-In
3.5(1661 reviews)
Certified by Sonic Drive-In • Feb 22, 2026
Business Details
10802 Highway 40 E., Independence, MO
64052, United States
Certified by Sonic Drive-In • Feb 22, 2026
(816) 737-5599
Certified by Sonic Drive-In • Feb 22, 2026
http://www.sonicdrivein.com/locations/us/mo/independence/10802-highway-40-e/store-1130
Certified by Sonic Drive-In • Feb 22, 2026
About
Certified by Sonic Drive-In • Feb 22, 2026
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Independence, MO. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 10802 Highway 40 E. for the ultimate SONIC experience!
Location
Certified by Sonic Drive-In • Feb 22, 2026
Hours
Certified by Sonic Drive-In • Feb 22, 2026
Reviews
3.5
1,661 reviews
5 stars
580
4 stars
395
3 stars
252
2 stars
144
1 star
290
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported extremely long wait times, poor communication, and unhelpful staff, leading to frustration and dissatisfaction.
Order Accuracy
Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food preparation.
Food Quality
Several customers expressed disappointment with the quality of food, mentioning cold items, overcooked fries, and incorrect ingredients.
Staff Behavior
There were complaints about staff being unprofessional, including smoking on the job and poor customer interaction.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their excellent service and noted that certain food items were enjoyable.
- CDCharles D2 days ago1.0After I pressed the button, it took 20 minutes before they answered
- RMRicardo Montanez5 days ago5.0Love this place one of the best go to place for a late night date and they always have what i want to order
- MFMarisa FranksFeb 2, 20261.0A young lady at the window was asked to take $1.00 of my kids money and run their card for the rest... She stood there for a moment and then went to the register she came back to say the card did not go through. I asked what amount she ran it for she said the full amount because it has to be 2 orders you can't split the payment... First off why would you run a card for a different amount than what was discussed what if that $1 cost me a $20 fee?..... I asked could she ask someone for help she closed the window 🤦🏽♀️ Like what,!?!?!? Her name was Leslie or Lacy I couldn't clearly see the badge but WOW the worst customer service ever and fast food workers wonder why they get bare minimum respect it's because they act like they hate what they came for
- TKTaylor KennedyJan 26, 20261.0an hour wait just for every last food item to be wrong is crazy work
- JJjamballer2003jmJan 19, 20261.0Management needs to be trained so they can train the workers to know whats on the food they serve. Super sonic Breakfast burritos come with a STEAMED tortilla, cheese, egg and sausage scramble, tomatoes, onions, and TATER TOTS. If you want to run a store train your employees. I know its fast food but Jesus. This is the worst sonic I've ever been to
Brand Certified Facts from Sonic Drive-In
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Certified February 22, 2026Yext Knowledge Graph
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