Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Independence, MO. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 4001 South Jackson Drive for the ultimate SONIC experience!
Location
Hours
Reviews
3.6
868 reviews
5 stars
352
4 stars
192
3 stars
124
2 stars
57
1 star
143
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, rude staff, and incorrect orders, leading to a generally negative perception of service.
Food Quality
Many reviews highlighted cold, overcooked, or incorrect food items, with some customers expressing disappointment in the overall quality compared to previous experiences.
Positive Staff Interactions
Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness, indicating that there are positive interactions amidst the overall service issues.
Inconsistent Experience
Customers noted that experiences varied widely, with some visits being satisfactory while others were frustrating, suggesting a lack of consistency in service and food quality.
- DHDennis HudsonDec 22, 20251.0I ordered food through DoorDash. They gave me the wrong items. I asked for a Oreo blast and a drink. They gave me 2 Oreo blast. Not only that, the ice cream tasted off, like expired or something!? Like gang, what yall got going on over there!? The dasher should’ve checked! But why do the product taste funny? I called the store asking If I just bring the receipt, can I get a remake on another day.. and the manger telling me just call DoorDash. I didn’t want a refund. I just wanted what I ordered. That’s not cool man!
- HTHannah ThurstonDec 18, 20251.0Threw the food out after we watched the employee making our food wipe his nose and touch his hair. Extremely disgusted 🤢
- BBBootheel BryanNov 11, 20251.0Terrible service
- SBSheri BrownOct 30, 20255.0I only buy and eat Ice!! But the other half loves about any food item like smashers and cherry limeades!! Go you'll be happy !!:) Plus we. Have fun finding sonics when we travel.
- KKKingChampdorOct 24, 20254.0I went to the drive-thru everything was okay