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Pizza Hut

3.2
(835 reviews)

Business Details

9541 E. Truman Rd., Independence, MO
64052, United States
(816) 254-6150

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 9541 E. Truman Rd. in Independence, MO. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Cash onlyNot available

Location

Pizza Hut
9541 E. Truman Rd., Independence, MO
64052, United States

Hours

Reviews

3.2
835 reviews
5 stars
317
4 stars
111
3 stars
98
2 stars
71
1 star
238

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many customers praised the friendly and helpful staff, particularly highlighting individuals like Nathan and Robert for their excellent service.

Order Accuracy

Numerous reviews indicated issues with order accuracy, including missing items and incorrect orders, leading to customer frustration.

Service Speed

Customers frequently reported long wait times for both pickup and delivery, with some experiencing significant delays.

Food Quality

While some customers enjoyed the food, there were consistent complaints about undercooked pizzas and incorrect toppings.

Customer Service Issues

Several reviews mentioned poor customer service experiences, including unprofessional behavior from staff and difficulties in resolving complaints.
  • AC
    Angela Cummins
    Feb 6, 2026
    5.0
    The people at this carry out Pizza Hut are awesome! The service is great and they're always friendly and professional. This store always puts the customer first. That's hard to find anymore. The manager at this Pizza Hut is exceptional. They always get it right and no matter how tired they are from their very popular store, they always have a smile to welcome you. We have a very specific type of pizza we like and it's never right when we order it on the app. This store manager has worked with us consistently to make sure we have a great experience!
  • MW
    Mark Waters
    Jan 29, 2026
    1.0
    Your pizza is a 1 on a scale to ten
  • CM
    Caleb Maine
    Jan 14, 2026
    1.0
    The workers are great and treat customers well, but the staffing situation is terrible. They are consistently swamped due to understaffing with no one up front to take orders or give info. I don't know if I'll be back to this location.
  • KS
    Karla Soto
    Jan 5, 2026
    5.0
    My review is for two great employees that helped me out and were very kind in person and over the phone. Hopefully I read their names correctly but shout out to Robert and Jeff for being very helpful, answering my questions and having a positive attitude while I was being very hesitant over the phone trying to place an order, they were both very kind, answered my questions and accommodating. Great job guys keep up the good vibes and hard work!
  • SA
    Steve Anderson
    Dec 27, 2025
    5.0
    I sure do appreciate friendly service when I receive it and so I gotta give a shout out to Nathan at this here Pizza Hut. He went above and beyond in taking great care of me and I can tell he’s the kinda guy who treats ALL others well. You can be sure I’ll be back even though it’s outta the way, just because I truly appreciate his kindness and care‼️👍🏼💯

Brand Certified Facts from Pizza Hut

Pizza Hut partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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