McDonald's

3.5
2663 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
16235 E Hwy 24, Independence, MO
64056, United States

Hours

Reviews

3.5
2,663 reviews
5 stars
940
4 stars
569
3 stars
532
2 stars
213
1 star
409

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, incorrect orders, and unresponsive staff.

Food Quality

Several reviews mentioned issues with food quality, including cold items, incorrect orders, and even unsanitary conditions.

Management Concerns

Customers expressed dissatisfaction with management, citing unprofessional behavior and a lack of effective leadership.

Positive Experiences

Despite the negative feedback, some customers praised the food quality and friendly service at certain times.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, leading to frustration among customers.
  • TA
    Twisted American
    5 days ago
    1.0
    Worst food I ever ate overcooked and chewy ordered two chicken sandwich meals…horrible and they were not busy
  • BB
    Britney Bartley
    Nov 15, 2025
    1.0
    An employee that was working the pay window tonight spit in my vehicle …. She was already rude handing the tap to pay thing out the window then rudely handed me my receipt I said thank you she rolled her eyes I said oh your welcome would have been nice … I proceed to pull up and she spits on the vehicle ……. Mind you the lobby is closed so I asked to speak with a manger as there is a line she tells me they knew exactly who it was as she has complaints well this one if it’s not handled I will be filing a police report she should be fired that is disgusting … The manger who was at work tonight took a picture of it as well and said she would make sure the owner is aware I hope this is handled the right way I will be visiting back in the am when the lobby is open .
  • JN
    Jae Na
    Nov 11, 2025
    1.0
    Is this McDonald’s under new management??? I have lived in this area for nearly 8 years, and I have gone to this McDonald’s many, many times before with little to no issues, BUT the number of issues I’ve had within the past week or so have been ridiculous. Today was the last straw. I ordered oatmeal, and it was swimming in water. Oatmeal particles were literally floating around. I could actually drink the oatmeal. I went to the very RUDE morning manager to ask if it could be cooked or remade, and I was told she could give me dry oatmeal and hot water, and I could make it myself! She was very rude and nonchalant. Unfortunately, I forgot to take a pic of the watery oatmeal. This isn’t even including when I went this past weekend, and they literally gave me dry oatmeal (pic included). Thankfully, after I brought it to their attention, I was given some properly made; however, this is not to mention a strong, fishy tasting filet o fish I was given a week before. I’m not sure what has happened with this location, but I’m willing to drive an extra mile or two for better food and service. This place is horrible. If you go here, and you’re in drive-thru, CHECK your food before pulling off. Be prepared to leave just as hungry as when you arrived.
  • MH
    Michael Hawkins
    Nov 11, 2025
    3.0
    Very slow, prices to high noes not have any varieties On there ice cream like mixing there vanilla w/chocolate making a cone..ill just wait till I get to indep.mo.this town is way behind time.lmfao
  • CE
    Celeste Erazo
    Oct 30, 2025
    1.0
    I ordered two breakfasts online before 10:30 and selected drive-thru pickup. When I arrived, there were several cars in line. At the window, they told me they couldn't give me my order because it was already 10:30 and they no longer sell breakfast. They said that ordering online didn't guarantee I'd get it because I had to be physically present at the restaurant before 10:30. Where does it say that? I'm also a restaurant manager, and I try to provide the best service to customers and have their food ready on time, no excuses. They need to improve their service at this location.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 16235 E Hwy 24, Independence, MO?

McDonald's in Independence, MO is open 24 hours a day, seven days a week, including delivery and drive-thru services.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's has a drive-thru that operates 24/7.