Service Speed
Many customers reported slow service, particularly in the drive-thru and delivery, contradicting the brand's 'freaky fast' promise.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders and staff not following simple instructions, leading to customer dissatisfaction.
Food Quality
While some customers praised the food, others noted inconsistencies in sandwich preparation, including skimpy toppings and stale bread.
Customer Service
Feedback on staff behavior was mixed; some customers appreciated friendly service, while others experienced rudeness and unprofessionalism.
Cleanliness
The restaurant was generally reported as clean, contributing positively to the dining experience.