Jimmy John's

3.6
262 reviews

About

Sandwich Restaurant

Location

Jimmy John's
3601 S Noland Rd, Independence, MO
64055, United States

Hours

Reviews

3.6
262 reviews
5 stars
126
4 stars
38
3 stars
21
2 stars
14
1 star
63

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported slow service, particularly in the drive-thru and delivery, contradicting the brand's 'freaky fast' promise.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and staff not following simple instructions, leading to customer dissatisfaction.

Food Quality

While some customers praised the food, others noted inconsistencies in sandwich preparation, including skimpy toppings and stale bread.

Customer Service

Feedback on staff behavior was mixed; some customers appreciated friendly service, while others experienced rudeness and unprofessionalism.

Cleanliness

The restaurant was generally reported as clean, contributing positively to the dining experience.
  • AF
    Alicia Fields
    1 day ago
    1.0
    I ordered online yesterday at 140p and did not get it delivered to me until 220p; I actually called them at 2p bc when tracking my order it had only said it had been received so I called to verify I did send it to a local one and they had it, to be told they did, to getting a text 10m later saying it will be to me in 11m. Which obviously means to me they did not start my sandwich until I called. On top of this the address was read to me when I was inquiring if they had my order before I stated a name or address which also signals that I may have been the only online order at the time; and with it being it being at a normal lunch rush time. When I got my sandwich the amount of mayo and onions on it was off putting I could only manage to eating half. Major disappointment; would not recommend this location.
  • TW
    Tiffany Williams
    Dec 6, 2025
    5.0
    The sandwiches on that French bread are very delicious. I have to say that the General Manager was a amazing problem solver. I was witnessing another customer trying to hustle her and she handled it like a professional. We will be back.
  • LB
    Laura Burns
    Aug 30, 2025
    3.0
    Three visits in a row and they can't seem to cut a stupid sandwich in half! I have a decreased appetite due to health issues. I can't eat a full sandwich in one sitting. I really don't like eating what I want and wrapping the remainder up because saliva contains enzymes that starts digesting your food leaving the eaten on end disgusting. The last time and this time the excuse was "well we were really busy and they might not have been paying attention. I'll talk to my crew and remind them to be more mindful." DO BETTER!
  • CM
    Coltan Mccoy
    Aug 17, 2025
    1.0
    Freaky Fast? Hardly. Unbelievably Slow. Respectfully, the workers have to be part sloth. My grandmother has more of a sense of urgency than folks on the clock, getting paid. The owner should be embarassed.
  • TA
    Throw me Away
    Aug 16, 2025
    1.0
    The staff can't follow simple directions. I have been through this, specific Jimmy John's several times, and I'd say only about half of the time they are able to follow the directions. If you say you want a sandwich with only 3 things on it, they will make you a sandwich with everything BUT those three things. Jimmy John's is usually pretty good, but stay away from this one.