Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 4140 S Noland Rd in Independence is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Multiple reviews highlighted poor management and disrespectful staff behavior, leading to negative customer experiences.
Food Quality
While many customers praised the burgers and fries, there were consistent complaints about food preparation standards and inconsistency in cooking.
Pricing Concerns
Numerous customers expressed that the prices are too high for the portion sizes and quality, leading to dissatisfaction.
Service Experience
Customer service experiences varied, with some praising the friendly staff while others reported slow service and issues with order accuracy.
Cleanliness
Several reviews mentioned cleanliness issues, particularly regarding food preparation practices and the condition of dining areas.
DW
Donald Waggoner
Feb 8, 2026
4.0
Overall my only complaint has very been that's expensive to get food here for other available options. The service was great dining in the staff seemed very helpful not a very long wait for your food. Dining in you have plent of seats and space to dine in or leave for takeout. The food was pretty good as far as taste and as this place is know for they pack your bag full of fries to make it feel you get your money's worth. Plenty of drink options so finding the drink you want is easy with their touch screen drink machine. The have bathrooms if you need to use them. They have different sauces and stuff for condiments. Plenty of parking everytime you come here being that they share a parking spot with other businesses.
AC
Alex Carter
Feb 5, 2026
5.0
Cashier guy Conner was super optimistic. Announcing the orders to the cooks with pride! Super friendly. The cooks were laughing. Having a great time working. Thats the best part. No matter what youre doing I life, enjoy the moments ! 🙂
RG
Ryan Garnett
Jan 31, 2026
4.0
The burgers are good and nice options to customize. The fries have decent flavor but you have to take them home and put them in the oven if you want them to be at all crispy.
JJ
Jen
Jan 26, 2026
1.0
The leadership for this place is awful. I've only eaten there once but never will again. With the leadership being so awful, I can't imagine they would care about the staff or food they are serving.
I've read the reviews and lot of the bad reviews include a manager. If management isn't managing, what do you think the end result will be? My complaint is with Hannah, supposedly she is the store's manager. It all goes downhill from there.
I ate a burger while I was here. I echo the overpriced food motto that I am seeing in the reviews. There were also men with facial hair not covered cooking food. There were people, including the manager on duty cooking food with no hair nets or gloves. Um, I don't know about you, but I find that disgusting. And it's a health code violation. I ate in my car because there were no clean tables. Apparently, I need to contact the health department regarding the disgusting food prep I witnessed.
RO
Ryan O'Dell
Jan 21, 2026
3.0
Hello, me and my wife have been going to this location couple times a month since it first opened. My wife is now 6 months pregnant and it’s her favorite food; We go 2-3 times a week now. Over the last 2 ish months the fries have been kind of hit or miss. Not cooked quite long enough(still great portions). They need probably another 2-3minutes. Almost slimy with grease and only a dozen or so fries out of a large are crispy at all. Don’t get me wrong, I love greasy fries but these just aren’t hitting the high 5 guys standard. Even the burger tonight isn’t quite cooked to the level 5 Guys normally cooked, more medium rare vs well done but didn’t get a great picture.
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
How many restaurants does Five Guys have?
As of January 2026, we have more than 1,900 locations in over 24 countries!
Does Five Guys offer delivery?
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Additionally, we work with all major third-party delivery companies in the U.S., including DoorDash and Uber, so feel free to search for Five Guys through their platforms!
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Why does Five Guys have peanuts for free?
Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Why is Five Guys switching from a fry cup to a fry bag?
We are switching to fry bags to ensure your fries stay fresher and as part of our larger commitment to the environment. The bags allow air to circulate better, so fries stay fresh during delivery and takeout. Same portions, same great fries – just smarter packaging that’s also better for the environment.
Does Five Guys in Independence accept reservations?
No, Five Guys at 4140 S Noland Rd does not accept reservations.
What are the operating hours for Five Guys in Independence?
Five Guys in Independence is open daily from 11:00 AM to 10:00 PM.
Does Five Guys offer delivery service?
Yes, Five Guys at this location offers delivery service every day from 11:00 AM to 9:30 PM. You can order online at https://order.fiveguys.com/location/independence/menu.
Can I customize my burger or milkshake at Five Guys?
Absolutely! Five Guys offers more than 250,000 ways to customize your burger and over 1,000 milkshake combinations to satisfy your cravings.
What payment options are accepted at Five Guys in Independence?
Five Guys accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa as payment methods.
Is the Five Guys location in Independence family-friendly?
Yes, this Five Guys welcomes children, offers a children's menu, and provides high chairs and wheelchair-accessible entrances.
Where can I find nearby hotels when visiting Five Guys in Independence?
Nearby hotels include Countryside Suites Kansas City Independence I-70E Sports Complex, Super 6 Independence, MO, Red Lion Inn & Suites KC Sports Complix, Super 6 Plus Kansas City East, and Quality Inn & Suites Kansas City - Independence I-70 East, which can be convenient for visitors dining at Five Guys.
What fast food options are near Five Guys in Independence?
Nearby fast food restaurants include Smoothie King for smoothies, Bandana's BBQ for barbecue, Jack in the Box, Burger King, Panda Express, KFC, and Taco Bell / KFC, giving you plenty of dining choices around Five Guys.
Are there convenience stores or gas stations near Five Guys in Independence?
Yes, nearby convenience stores and gas stations include Casey's, Minit Mart, Phillips 66, and goodstop by Casey’s, which can be handy for fueling up or grabbing quick snacks before or after your meal.
How can I order Five Guys food using mobile apps?
You can view the menu and place your order through the Five Guys app available on the Apple App Store and Google Play Store or directly via their online ordering links.
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