Customers reported mixed experiences with service, ranging from friendly and helpful to rude and unprofessional.
Food Quality
Food quality varied significantly; some customers enjoyed their meals while others found them cold, poorly prepared, or not as expected.
Cleanliness
Cleanliness was a recurring issue, with many customers noting dirty tables and dining areas.
Order Accuracy
Numerous complaints about incorrect orders and issues with drive-thru service, leading to customer frustration.
Ice Cream
While many praised the ice cream and blizzards, there were also complaints about inconsistent quality and portion sizes.
GG
G. Nathaniel Graham
3 days ago
1.0
Staff seem unhappy. No warmth in their interaction with my family member who has cochlear implants and is hard of hearing. Not a horrible interaction but, a little tense when he asked them to repeat themselves.
Gravy with chicken strip basket was so thinned down, it literally dripped like water off of the strip. Few fries.
Wouldn't recommend supporting this business.
RA
Ryan Anderson
5 days ago
5.0
Put a sign by Menards at the entrance. Whoever did the signage sucks at life. Lol
RC
Rosa Connell
Oct 30, 2025
5.0
The guy at drive thru was a great delight. Made my day.
SB
Sydney Beussink
Oct 10, 2025
1.0
Food took forever to come out
AD
Amber Ducheneaux
Oct 6, 2025
1.0
8 got a 6pc chicken strip basket. Chicken was barely even warm, the fries were soggy oh & dont forget the bread wasnt even tosted just buttered. Probably 11:30am I went through drive thru & they weren't busy at all.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill at 4045 Little Blue Parkway, Independence, MO?
Dairy Queen Grill & Chill is open every day from 10:00 AM to 10:00 PM.
What type of food and treats does Dairy Queen Grill & Chill specialize in?
They specialize in soft-serve ice cream, Blizzard® Treats, signature shakes & malts, Grillburgers®, chicken strip baskets, and ice cream cakes through DQCakes.com.
Does Dairy Queen Grill & Chill offer services that accommodate families with children?
Yes, the location offers booster seats, high chairs, is family-friendly, welcomes children, and has wheelchair accessibility.
Is there a drive-thru service available at this Dairy Queen location?
Yes, this Dairy Queen Grill & Chill has a drive-thru service.
Does Dairy Queen Grill & Chill provide free WiFi to its customers?
Yes, free WiFi is available at this Dairy Queen location.
Can I order food online for pickup at Dairy Queen Grill & Chill in Independence, MO?
Yes, you can order food online for pickup via their official order website at https://www.dairyqueen.com/en-us/order/pickup/n/45025/.
Are there outdoor seating options available at Dairy Queen Grill & Chill?
Yes, this location has outdoor seating available for customers.
What popular restaurants are located near Dairy Queen Grill & Chill at 4045 Little Blue Parkway?
Nearby popular restaurants include Lion's Choice, Black Bear Diner, Wendy's, and Cold Stone Creamery, offering a variety of fast food and American cuisine options.
What nearby attractions can customers visit before or after enjoying their meal at Dairy Queen Grill & Chill?
Customers can visit Little Blue Trace - Hartman Heritage Trailhead, a park offering hiking and mountain bike trails, for outdoor recreation nearby.
Are there convenient services close to Dairy Queen Grill & Chill for customers, such as ATMs or gas stations?
Yes, there is a UMB Bank ATM and a QuikTrip gas station nearby for customers who need financial services or fuel.