Business Details
About
Mexican Restaurant
Chipotle Independence is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Chipotle Mexican Grill
18880 E Valley View Pkwy, Independence, MO
64055, United States
Hours
Reviews
3.9
2,185 reviews
5 stars
1,076
4 stars
474
3 stars
211
2 stars
103
1 star
321
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food quality, including cold, undercooked rice, stale chips, and incorrect orders.
Portion Sizes
Many reviews highlighted inconsistent and inadequate portion sizes, with complaints about being shorted on meat and toppings.
Customer Service
Numerous customers experienced rude and unhelpful service, with staff displaying poor attitudes and a lack of professionalism.
Cleanliness
The location received criticism for being dirty and unsanitary, with reports of unclean dining areas and questionable food handling practices.
Management Issues
Several reviews pointed to poor management and disorganization, with staff appearing overwhelmed and lacking proper training.
- TWTristan WestNov 15, 20251.0This chipotle is a joke
- DSDierk Rice, SrNov 12, 20251.0Chipotle is really good. Used to be affordable. Not any more. They're really stingy with portions too. Last time I ate there, I asked for a little extra meat and guacamole in my burrito bowl. The price was $24.00 with no drink. Makes me think that the employees are thieves. That's completely unaffordable and unacceptable. I should have just walked out. No wonder their parking lot is mostly empty anymore. I hear that other locations are much better. This Chipotle has really gotten bad.
- KTKam ThachNov 3, 20251.0Got there at 10:25pm doors were locked. Employee were still inside and not open to public. Online says open till 11pm. Wasted my time driving there dude to employee closing early
- DDDylanOct 4, 20253.0Didn’t put cheese on either of my bowls and proceeded to put a sauce on the bottom of the bag and it busted open and made the bag rip and sauce go everywhere.
- TDtestemail doodleSep 26, 20251.0I know chipotle has to be strict in its portion sizes. This has never been new. However I believe that the training provided to these employees do not entail what 4 ounces are. Three times today I had to tell the staff on the line to give me double because what they gave it only didn’t meet 4 ounces, but couldn’t even mask the rest of the meal. It’s not much of a bother to pay for the extra food at times, but it’s only to offset how horrible the portions are. Then here’s the kicker, they’ll overload your portion once you ask for double. So we are scared to give the regular amount, but heavy handed once a customer says they’ll pay double. Not just the meat, but on the guac also. This isn’t the lines fault, they’re listening to one person shout expectations down the line. But it would be great to see you all on the same page. Just give me the full amount of food. I’ll pay for it. It’s why I came inside!
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Independence offer?
Chipotle Mexican Grill in Independence offers a fast-casual Mexican menu including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Where is Chipotle Mexican Grill located in Independence, MO?
It is located at 18880 E Valley View Pkwy, Jackson, Independence, MO 64055, USA.
What are the operating hours for Chipotle Mexican Grill in Independence?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Independence offer delivery and pickup services?
Yes, Chipotle Independence offers both in-store pickup and delivery services.
How can I order Chipotle food online for this location?
You can order online via their website at https://order.chipotle.com/ or use the Chipotle app available on the App Store.
Is Chipotle Independence LGBTQ friendly?
Yes, the location welcomes LGBTQ customers.
What are some nearby places I can visit before or after dining at Chipotle Independence?
Nearby you can visit Get Air, an indoor trampoline park and gym, or relax at Salon Ami Day Spa for a massage and nail services. These make great complements to your meal experience.
Are there financial services close to Chipotle in Independence?
Yes, nearby financial service providers include Bank of America and Regional Finance for banking and financial advising needs.
Can I find other dining options near Chipotle Independence?
Yes, you can find Red Robin Gourmet Burgers, Pizza at Pie Five Pizza, and Mexican flavors at QDOBA Mexican Eats nearby for diverse meal choices.
How can I contact Chipotle Mexican Grill Independence for inquiries?
You can contact them by phone at +1 816-795-0590 or email mo.0395.independence@chipotle.com.