Chipotle Mexican Grill

3.9
2194 reviews
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Business Details

18880 E Valley View Pkwy, Independence, MO
64055, United States
(816) 795-0590
https://locations.chipotle.com/mo/independence/18880-e-valley-view-pkwy?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=395
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About

Mexican Restaurant
Chipotle Independence is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
18880 E Valley View Pkwy, Independence, MO
64055, United States

Hours

Reviews

3.9
2,194 reviews
5 stars
1,076
4 stars
477
3 stars
211
2 stars
105
1 star
325

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including cold, dry, and poorly prepared meals.

Portion Sizes

Many reviews highlighted concerns about small portion sizes and inconsistent serving amounts, often feeling inadequate for the price.

Customer Service

Numerous complaints were made about rude and unprofessional staff, with many customers feeling dismissed or treated poorly.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and poor overall cleanliness.

Management Issues

Customers expressed dissatisfaction with management, citing a lack of oversight and poor handling of customer complaints.
  • TK
    Tina King
    4 days ago
    1.0
    The staff here are the ABSOLUTE WORST!! They are rude . You need to hire better people
  • RA
    Robbie Adams
    4 days ago
    1.0
    This Chipotle is right around the corner from my house I've gone here multiple times and they're always out of what I'm looking for
  • MA
    Meghan Ashley
    5 days ago
    4.0
    It was a little loud, but I went on a Monday when all the kiddos were still out of school here in independence. Staff was great!
  • BG
    Brenda Gaston
    Dec 23, 2025
    4.0
    My husband and I burritos were well made and delicious our daughter and granddaughters ate in silence which says alot when we got back to our hotel at Stoney Creek. ❤️
  • TP
    Tyler Paul
    Dec 9, 2025
    1.0
    Portions, get smaller and smaller, they always shake the spoon and only give you half, and then they want to argue, I don't care if they throw it in the trash they did that to me. I just walked out this has happened. The last few times I've been to this location. You're literally wasting your money. I will drive. To Lee summit before I pay for half servings at this place. And the people are very rude. You're better off going hawaiian bros, if you're in this area
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Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in Independence offer?

Chipotle Mexican Grill in Independence offers a fast-casual Mexican menu including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

Where is Chipotle Mexican Grill located in Independence, MO?

It is located at 18880 E Valley View Pkwy, Jackson, Independence, MO 64055, USA.