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Arby's

3.9
(1158 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2531 South M-291 Highway, Independence, MO
64057, United States

Hours

Reviews

3.9
1,158 reviews
5 stars
491
4 stars
318
3 stars
164
2 stars
67
1 star
118

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality were mixed, with some praising friendly and fast service while others reported rudeness and disorganization.

Food Quality

Food quality varied significantly; some customers enjoyed fresh and hot meals, while others received cold or incorrect orders.

Cleanliness

Cleanliness of the restaurant was inconsistent, with some reviews highlighting clean facilities while others reported dirty restrooms and dining areas.

Order Accuracy

Many customers experienced issues with order accuracy, including missing items and incorrect food preparation.
  • KJ
    keva jones
    Feb 8, 2026
    5.0
    Fast service, fresh food, nicest cashier!
  • WM
    Wendy Mahan
    Jan 26, 2026
    4.0
    The people here are nice but the food tends to be on the colder side. We usually go through the drive through so I cannot comment about the atmosphere of the place.
  • TR
    Taylor Rose
    Jan 21, 2026
    1.0
    I placed a mobile order through the app for the first time and selected drive-through pickup. When I arrived at the speaker, I informed the employee that I had a pickup order for Taylor. I was asked for my last name, provided it, and was then instructed to pull forward. There were two vehicles ahead of me. When I reached the window, the employee asked if I had an online order, and I confirmed it was for Taylor. At that point, a manager in the background immediately stated loudly, “We don’t have it.” The window employee attempted to clarify by asking if the name was “Tyler,” but I reiterated that it was “Taylor.” The manager repeated, “We don’t have it,” multiple times, without offering guidance or attempting to investigate further. I explained that the order was placed through the app for this specific location and showed the order confirmation on my phone. Despite this, I continued to be told that the order was not there. This was confusing, as the order had just been acknowledged at the speaker. Eventually, the window employee asked for my last name again. After providing it, the situation changed immediately, and the staff located my order without further issue. While handing me my items, the employee dropped one of the bags while attempting to pass everything through the window at once. Overall, the experience felt disorganized and unnecessarily stressful, particularly due to the lack of clear communication and the manager’s approach to the situation. Overall food was good but they still missed a couple side items I paid for.
  • JU
    Jennifer Utter
    Jan 18, 2026
    1.0
    Bro, I just got back from the drive-thru, 01/18/26 @ 2:56pm, my entire order is WRONG! Two times I requested no lettuce, no tomato, no cheese. Guess what? My UNDER COOKED fish sandwich had lettuce, tomato & cheese, which became irrelevant bcuz it was UNDER COOKED! I ordered 2 combo meals & received 2, count them, 1 & 2 napkins! Nice Arby’s, thx for making me waste $11.19, my time, my gas & I am still hungry. Thx!
  • T
    The window wizard !!
    Jan 6, 2026
    5.0
    Love me a classic roast beef with just Arby's sauce that's it ❣️❣️❣️❣️❣️soooo 🔥 ❣️❣️❣️💯

Brand Certified Facts from Arby's

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Certified February 22, 2026Yext Knowledge Graph
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