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Arby's

3.8
(822 reviews)
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Business Details

20111 E. Valley View Pkwy, Independence, MO
64057, United States
(816) 795-1301
http://www.arbys.com/locations/us/mo/independence/20111-e--valley-view-pkwy/store-8286
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
20111 E. Valley View Pkwy, Independence, MO
64057, United States

Hours

Reviews

3.8
822 reviews
5 stars
328
4 stars
231
3 stars
133
2 stars
35
1 star
95

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service were mixed, with some praising friendly staff while others reported rudeness and long wait times.

Food Quality

Food quality varied significantly; some customers enjoyed their meals while others received cold or poorly prepared items.

Cleanliness

Several reviews noted cleanliness issues in the dining area and bathrooms, indicating a need for better maintenance.

Order Accuracy

There were multiple complaints about incorrect orders and missing items, particularly with delivery and drive-thru orders.
  • JJ
    J
    6 days ago
    1.0
    Sat in drive thru for 20 minutes. Never even made it to the window. Im just astonished really lol. Hire more people or something.
  • DW
    Debbie Wagner
    Feb 8, 2026
    5.0
    We went to pick up dinner in the drive through around seven the young man in the drive through was so good very nice and professional the food was fresh and hot it was well worth the money the French dip is one of the best sandwiches
  • KK
    Kanetra K
    Feb 7, 2026
    2.0
    We just had food delivered and there were so many missing items. Kids meal- no apple juice or any drink and burnt chicken strips; Kings Hawaiian fish meal- no large drink or any drink; mozzarella sticks- no marinara sauce; requested 3 ketchup packets- none delivered. We'll think twice before we order delivery from here again!😡
  • BR
    Brett Rooks
    Jan 22, 2026
    1.0
    It was disgusting, order a honey mustard chicken wrap only to get the smallest tender I've ever seen in my life wrapped in a tortilla with a handful of lettuce and probably 3 pounds of honey mustard, same with the chicken bacon Swiss the chicken looked like a frozen patty from thrift way needless to say I will not be going back.
  • LR
    Lilliard Richardson
    Jan 19, 2026
    4.0
    Love the Arby's beef.
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Brand Certified Facts from Arby's

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