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Brand Certified

Arby's

3.9
(1160 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2531 South M-291 Highway, Independence, MO
64057, United States

Hours

Monday9:30 AM - 11:00 PM
Tuesday9:30 AM - 11:00 PM
Wednesday9:30 AM - 11:00 PM
Thursday9:30 AM - 11:00 PM
Friday9:30 AM - 11:00 PM
Saturday9:30 AM - 11:00 PM
Sunday9:30 AM - 11:00 PM

Reviews

3.9
1,160 reviews
5 stars
492
4 stars
319
3 stars
164
2 stars
67
1 star
118
  • DF
    D. FarrarThurman
    Mar 22, 2026
    5.0
    Food was fresh and order was made fast
  • JW
    Jeremy Wright
    Mar 19, 2026
    4.0
    Food was good per usual. The teamwork at this location was impressive.
  • KJ
    keva jones
    Feb 8, 2026
    5.0
    Fast service, fresh food, nicest cashier!
  • WM
    Wendy Mahan
    Jan 26, 2026
    4.0
    The people here are nice but the food tends to be on the colder side. We usually go through the drive through so I cannot comment about the atmosphere of the place.
  • TR
    Taylor Rose
    Jan 21, 2026
    1.0
    I placed a mobile order through the app for the first time and selected drive-through pickup. When I arrived at the speaker, I informed the employee that I had a pickup order for Taylor. I was asked for my last name, provided it, and was then instructed to pull forward. There were two vehicles ahead of me. When I reached the window, the employee asked if I had an online order, and I confirmed it was for Taylor. At that point, a manager in the background immediately stated loudly, “We don’t have it.” The window employee attempted to clarify by asking if the name was “Tyler,” but I reiterated that it was “Taylor.” The manager repeated, “We don’t have it,” multiple times, without offering guidance or attempting to investigate further. I explained that the order was placed through the app for this specific location and showed the order confirmation on my phone. Despite this, I continued to be told that the order was not there. This was confusing, as the order had just been acknowledged at the speaker. Eventually, the window employee asked for my last name again. After providing it, the situation changed immediately, and the staff located my order without further issue. While handing me my items, the employee dropped one of the bags while attempting to pass everything through the window at once. Overall, the experience felt disorganized and unnecessarily stressful, particularly due to the lack of clear communication and the manager’s approach to the situation. Overall food was good but they still missed a couple side items I paid for.

Brand Certified Facts from Arby's

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Certified April 12, 2026Yext Knowledge Graph
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