McDonald's

3.1
1217 reviews
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Business Details

123 Northstar Drive, Holts Summit, MO
65043, United States
(573) 896-8606
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
123 Northstar Drive, Holts Summit, MO
65043, United States

Hours

Reviews

3.1
1,217 reviews
5 stars
318
4 stars
229
3 stars
246
2 stars
116
1 star
308

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, with many waiting over 20 minutes for their orders.

Food Quality

Numerous reviews highlighted issues with food quality, including cold, undercooked, or incorrect orders.

Cleanliness

The restaurant and restrooms were frequently described as dirty and unsanitary, raising concerns about hygiene.

Staff Behavior

Several customers noted rude or unprofessional behavior from staff, contributing to a negative dining experience.

Management Issues

Many reviews pointed to poor management and lack of training for employees as significant problems affecting service and food quality.
  • DM
    Destiny Mae
    Jan 1, 2026
    1.0
    Yall play too much back there. I got a quarter pounder with cheese and bacon and didnt get the bacon. Then got a sweet tea that was unsweetened. Yall have to like sorta try
  • BB
    BrianJIrish
    Dec 28, 2025
    1.0
    I usually wait about 15-20mins for my order "each and everytime." It's the slowest McD around the Jeff City area.
  • CW
    Celine Whitaker
    Dec 27, 2025
    1.0
    Stopped on the way home to stretch our legs, use the restroom and walk the dogs before ordering something to eat. There were 2 employees outside smoking, one came out twice while we were there. Restrooms were nasty. Toilet paper roll in women's was on hook on back of the door. Looked like it fell and rolled on the floor a couple of times. We ordered at the drive thru and had to wait along with 7 other vehicles for our order about 15 minutes. The employee that came out with orders had to ask each person what they ordered. The spicy chicken wasn't spicy, it was hard and dry with a dab of sauce, not sure There was lettuce on it. The cheeseburgers were so full of ketchup you tasted nothing else. In my opinion Management needs to be reviewed at this location. I feel sorry for the young people working there, a poor example is being set for them.
  • JF
    Josh Fisher
    Dec 27, 2025
    1.0
    I don’t usually leave bad reviews, but this location has earned it. I’ve lived in Holts Summit for four years, and somehow this McDonald’s manages to get worse every time. The drive-thru regularly takes 30 minutes for food that’s supposed to be “fast.” The ice cream machine is NEVER working (at this point it feels intentional). And when you finally get your order, the service shows zero urgency and the food quality is consistently terrible. I honestly question my own judgment for continuing to come back. I always tell myself it’ll be quick or convenient, and it never is. If disappointment were on the menu, this place would have it perfected.
  • AS
    Aaron Smith
    Dec 26, 2025
    1.0
    This place has roaches! Eat there at your own risk.
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Frequently Asked Questions About McDonald's

What are the daily operating hours for McDonald's in Holts Summit?

McDonald's in Holts Summit is open daily from 5:00 AM to 11:00 PM.

When can I order delivery from this McDonald's location?

Delivery is available every day from 7:00 AM to 10:00 PM.