Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Hazelwood Subway® Restaurant at 6150 Howdershell brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted poor customer service, with complaints about rude staff, mishandling of orders, and lack of responsiveness to customer concerns.
Food Quality
Several customers reported issues with food quality, including incorrect orders, hair found in food, and unsatisfactory preparation.
Cleanliness
There were mixed reviews on cleanliness, with some praising the store's cleanliness while others reported unsanitary conditions and violations of health codes.
Wait Times
Many customers expressed frustration over long wait times and inadequate staffing during busy hours.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their friendliness and professionalism, as well as the quality of certain menu items.
CW
Comika Williams
Jan 1, 2026
1.0
I placed an online order for footlong veggie delight sandwich at the Howdershell location. I’m glad I looked at the sandwich before taking my first bite because it was CHICKEN BREAST on my sandwich. Who puts animal products on a veggie sandwich, I instantly lost my appetite so instead of wanting them to remake it I asked for a refund. The young lady at the counter calls the supervisor and she being questioned about the situation, asked me if I was door dash and what relation am I to the person who ordered ( what difference does that make). Had I standing there for quite a while. Ultimately I was told they can remake it or take the supervisor phone number and talk to her about it ( which she could have spoken to me right then and there but didn’t ask to, then went on to say that it would take a week for a refund. Y’all clearly messed up my order and I have to wait a week, come on UNACCEPTABLE ! The young ladies at the counter seemed more apologetic than the management, they were more worried about 10 dollars than customer satisfaction. I will NEVER give them another red cent!!!!! Oh when an asked for corporates number I couldn’t get that, I only the store manager Angel. I feel the situation could/ should have been handled better and if I asked for my money back I should get it back being that they clearly made a mistake its not like i didn’t have a valid reason. I’m still going to try and find corporate number or someone over her at least!
MT
Motion Time
Dec 12, 2025
1.0
LONG PIECE OF BLACK HAIR IN MY FOOD disgusting made your workers wear hairnets.
JG
Jay Grand
Dec 18, 2021
1.0
Just found hair in my found went for a refund and they employes didnt know how to refund smh they told me to drive to a another location for a refund wth?!lol i told them im not traveling more distance iv allready wasted gas..they called they boss who i had to speak with she told me this is her only day off and take a picture of the receipt and send it..i havent got a response yet i just called my credit card to fix this never will i eat here ever! and i ate there a lot do not eat here i repeat do not eat here
KJ
Keesha Johnson
Jul 26, 2020
1.0
I went to this location and politely asked the employee to put on a mask before she made my sandwich. She refused, saying she didn’t have to, so I left. I can’t believe a company would allow their workers to get that close to food without a mask during a pandemic. Totally disrespectful to the health of others