Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported issues with food freshness, including cold fries, undercooked items, and old or improperly prepared food.
Service Issues
Many reviews highlighted poor service, including long wait times, incorrect orders, and rude staff interactions.
Order Accuracy
Numerous customers experienced problems with order accuracy, receiving incorrect items or missing components from their orders.
Breakfast Performance
Some customers noted that breakfast items were generally better in quality and service compared to other meal times.
Cleanliness Concerns
Several reviews mentioned unsanitary conditions, including dirty dining areas and restrooms.
KK
K
Feb 15, 2026
5.0
just wanted to acknowledge the great customer service my wife received from Alex today. From the time we pulled to the speaker he had a pleasant tone, very respectful & professional. Definitely was a breath of fresh air!
BS
Brittanie Stotler
Feb 14, 2026
1.0
Waited 20 minutes for a cup of hot coffee while management came right in and got food and got done eating before I had one single medium cup of coffee! Service here is ridiculous
IS
Iso STL
Feb 8, 2026
2.0
I grew up in this area and still live in this area, been coming to this McDonald’s for over 20 years. Service has been really slow lately compared to the usual drive through speed anywhere else. There was one person ahead of me and it took them 5 minutes to get back to the intercom after the car ahead of me pulled forward. Once I paid they had me pull up to spot drive though reserved spot number 1 and it took over another 20 minutes to get my food. At this point id be better off spending my 40-50 dollars at china king next door and gotten it JUST as fast. Considering I have 3 hungry toddlers and a wife at home waiting for fast food that took me45 mins round trip to pick up this is quite inconvenient and inconsiderate.
I typically don’t leave a bad review on anything like this , in fact this is my first time ever but when I ordered my food i asked for no ice in either of my drinks at the intercom and then at the window when i paid for my food and still received ice in both my drinks . So that and having to wait another 20+ minutes for the food to get to me is what pushed me over the edge. By the time i get home the drinks will be watered down and we can’t enjoy those the way they should be. The ice in my drinks was the cherry on top of my bad experience to go ahead and leave this review. Hopefully this McDonald’s becomes the way I remember it some day again.
ND
Nicholas Dierks
Feb 3, 2026
1.0
I ordered two chicken wraps a french vanilla latte with extra vanilla and an extra shot of expresso and three things of sugar the chicken wraps were just thrown on paper and tossed in the bag wasn't even wrapped the fries were cold the wraps were cold the latte tastes like colored water and it's like they're just trying to throw things together to get people through serving cold food soggy fries don't know how to make drinks I would suggest no one ever go to this location in order anything because other people before me were complaining about their food being cold and messed up it's the worst McDonald's I've ever been to
JR
Jerome Reed
Feb 2, 2026
1.0
They have mice & it was a bed bugs in my burger don’t eat nothing from this place
What are the regular opening hours for McDonald's in Hazelwood, MO?
McDonald's is open daily from 5:00 AM to 11:00 PM, except on Sundays when it opens at 6:00 AM and closes at 11:00 PM.
During what hours is delivery available from this McDonald's location?
Delivery is available Monday through Saturday from 5:00 AM to 10:30 PM, and on Sunday from 6:00 AM to 10:30 PM.
What are the drive-through hours for McDonald's in Hazelwood?
The drive-through is open from 5:00 AM to 11:00 PM Monday through Saturday, and from 6:00 AM to 11:00 PM on Sundays.
What types of payment are accepted at this McDonald's?
McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Which services does McDonald's Hazelwood offer for pickup and delivery?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery to customers.
How can I order McDonald's food online or via an app?
You can order online through their delivery URL or by downloading the McDonald's app from both Apple App Store and Google Play Store.
What are some nearby medical and dental facilities around McDonald's Hazelwood?
Nearby you can find Arch Dentistry, Nikodem Dental-Hazelwood, Dr. Carissa Smardo DMD, Dr. Justin Garner DMD, Midwest Pediatric Dentistry, and Little Smiles of Hazelwood for dental and health services.
Are there any nearby schools or childcare centers near McDonald's?
Yes, nearby schools include Armstrong Elementary School and childcare centers like Hazelwood Child Development Center and Hazelwood KinderCare.
What storage facilities are located near McDonald's Hazelwood?
Life Storage - Hazelwood and Extra Space Storage are self-storage facilities close to this McDonald's location.
Is there a nearby gas station for convenience when visiting McDonald's Hazelwood?
Yes, there is a BP gas station near McDonald's which can be convenient for refueling before or after your meal.
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