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McDonald's

3.5
(1327 reviews)

Business Details

6266 Howdershell Rd, Hazelwood, MO
63042, United States
(314) 731-5596
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6266 Howdershell Rd, Hazelwood, MO
63042, United States

Hours

Reviews

3.5
1,327 reviews
5 stars
476
4 stars
265
3 stars
224
2 stars
128
1 star
234

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food freshness, including cold fries, undercooked items, and old or improperly prepared food.

Service Issues

Many reviews highlighted poor service, including long wait times, incorrect orders, and rude staff interactions.

Order Accuracy

Numerous customers experienced problems with order accuracy, receiving incorrect items or missing components from their orders.

Breakfast Performance

Some customers noted that breakfast items were generally better in quality and service compared to other meal times.

Cleanliness Concerns

Several reviews mentioned unsanitary conditions, including dirty dining areas and restrooms.
  • KK
    K
    Feb 15, 2026
    5.0
    just wanted to acknowledge the great customer service my wife received from Alex today. From the time we pulled to the speaker he had a pleasant tone, very respectful & professional. Definitely was a breath of fresh air!
  • BS
    Brittanie Stotler
    Feb 14, 2026
    1.0
    Waited 20 minutes for a cup of hot coffee while management came right in and got food and got done eating before I had one single medium cup of coffee! Service here is ridiculous
  • IS
    Iso STL
    Feb 8, 2026
    2.0
    I grew up in this area and still live in this area, been coming to this McDonald’s for over 20 years. Service has been really slow lately compared to the usual drive through speed anywhere else. There was one person ahead of me and it took them 5 minutes to get back to the intercom after the car ahead of me pulled forward. Once I paid they had me pull up to spot drive though reserved spot number 1 and it took over another 20 minutes to get my food. At this point id be better off spending my 40-50 dollars at china king next door and gotten it JUST as fast. Considering I have 3 hungry toddlers and a wife at home waiting for fast food that took me45 mins round trip to pick up this is quite inconvenient and inconsiderate. I typically don’t leave a bad review on anything like this , in fact this is my first time ever but when I ordered my food i asked for no ice in either of my drinks at the intercom and then at the window when i paid for my food and still received ice in both my drinks . So that and having to wait another 20+ minutes for the food to get to me is what pushed me over the edge. By the time i get home the drinks will be watered down and we can’t enjoy those the way they should be. The ice in my drinks was the cherry on top of my bad experience to go ahead and leave this review. Hopefully this McDonald’s becomes the way I remember it some day again.
  • ND
    Nicholas Dierks
    Feb 3, 2026
    1.0
    I ordered two chicken wraps a french vanilla latte with extra vanilla and an extra shot of expresso and three things of sugar the chicken wraps were just thrown on paper and tossed in the bag wasn't even wrapped the fries were cold the wraps were cold the latte tastes like colored water and it's like they're just trying to throw things together to get people through serving cold food soggy fries don't know how to make drinks I would suggest no one ever go to this location in order anything because other people before me were complaining about their food being cold and messed up it's the worst McDonald's I've ever been to
  • JR
    Jerome Reed
    Feb 2, 2026
    1.0
    They have mice & it was a bed bugs in my burger don’t eat nothing from this place

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's in Hazelwood, MO?

McDonald's is open daily from 5:00 AM to 11:00 PM, except on Sundays when it opens at 6:00 AM and closes at 11:00 PM.

During what hours is delivery available from this McDonald's location?

Delivery is available Monday through Saturday from 5:00 AM to 10:30 PM, and on Sunday from 6:00 AM to 10:30 PM.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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