Wendy's

3.2
1479 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
11910 Blue Ridge, Grandview, MO
64030, United States

Hours

Reviews

3.2
1,479 reviews
5 stars
425
4 stars
269
3 stars
278
2 stars
144
1 star
363

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from staff, particularly in the drive-thru and at the counter.

Food Quality

Many reviews mentioned issues with food quality, including cold items, incorrect orders, and foreign objects found in food.

Cleanliness

The establishment was frequently described as dirty, with complaints about the state of the dining area and restrooms.

Order Accuracy

A significant number of customers experienced problems with incorrect or incomplete orders.

Management Issues

Several reviews highlighted poor management practices, including disrespectful treatment of employees and customers.
  • RJ
    Rice J
    Nov 15, 2025
    1.0
    This place is going to close down like the rest of the businesses on that side of the street if they don't figure it out. Had to wait an extra 5 min to have my order corrected and they acted like I was there to get free food. They need someone to come in and teach them customer service because I haven't once gotten great service from this place. I usually give a place a few tries before I flat out leave a bad review.
  • LM
    louie madrigal
    Nov 12, 2025
    5.0
    I only went and got a bowl of chili was good 👍
  • WC
    will c
    Oct 28, 2025
    1.0
    Rudest and bad service on drive through and it matched the food the service... bad all around... dirty lobby and bathrooms. Bathrooms matched the fifth and rudeness of management and staff here. Quiet in lobby and now I know why they haven't got business cause I'm obviously not the only one who has had this experience. I call corporate number cause it was so bad.... hope for a fix... but I doubt it will come.... this is not my first bad experience and I had hoped for change but didn't get it last time...
  • MW
    Melody Wilcox
    Oct 17, 2025
    1.0
    Door dasher and it took them a ridiculous amount of time to get the order ready. Likely won't pick up orders from this location again
  • RL
    Ryan Lovell
    Oct 8, 2025
    1.0
    This Wendy's is the worst Wendy's I've ever been to and that's saying something because all Wendy's are basically hell on earth. When taking my order they had the comprehension skills of a slug. Then they had me pull up in the line and wait close to 10 minutes while they served 3 other people behind me in line. I only ordered a bacon burger and fries. There was no bacon on my bacon burger. 0/5 this place is basically the chum bucket.

Frequently Asked Questions About Wendy's

Is 11910 Blue Ridge Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.