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McDonald's

3.3
(2472 reviews)

Business Details

5100 Harry Truman Dr, Grandview, MO
64030, United States
(816) 763-1343
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5100 Harry Truman Dr, Grandview, MO
64030, United States

Hours

Reviews

3.3
2,472 reviews
5 stars
759
4 stars
546
3 stars
415
2 stars
209
1 star
543

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and long wait times.

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items.

Food Quality

While some customers enjoyed the food, others complained about cold or poorly prepared items.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty floors and bathrooms.

Management Issues

Feedback indicated a lack of effective management, with complaints about staff behavior and service quality.
  • RO
    Ryan Osbourne
    2 days ago
    1.0
    Never a good experience. Today, I asked for some sauce for a customer I was picking up for. The employee was extremely rude, cut me off, called me “baby” and refused to get me any sauce. He then walked away and ignored me as I continued talking to him. I told the customer to complain through DoorDash about the incorrect order that the inconsiderate employee didn’t care about.
  • LB
    LaToiya Bradford
    4 days ago
    3.0
    SAFETY ISSUE. There was a very suspicious man..lurking in the children's playland. He did not have any children with him. He had a device with him that appeared to be recording. I caught him standing near the bathroom starring at my son. When I saw him..he quickly turned away and went into the bathroom and stayed for a while. It was very disturbing. ADULTS WITHOUT CHILDREN SHOULD NOT BE SEATED IN PLAYLAND!!!
  • JT
    Jay Thomp
    6 days ago
    1.0
    Didn’t get a bottom bun poor customer service no one came to the counter to take my order Spanish speaking bad with direction
  • RK
    Reanna Kay
    Feb 13, 2026
    1.0
    Drive thru service, I asked for a ranch wrap with lite ranch and a medium fry. the woman asked me and confirm, ranch wrap and what else. I repeated, a ranch wrap with LIGHT ranch, and a medium fry. We did this round about 1 more time, where I stated again, LIGHT RANCH on the chicken wrap and medium fry. When I get the food, tell the young sir to have a good day - just turns around, nothing. So drive away. Wrap feels room temperature. I open the wrap, I have a soggy chicken strip (wrapped for who knows how long) and NOT light ranch. I couldn't even eat it and had to throw it out the window. I know its fast food.. but I asked for light ranch 3 times for a reason, to hopefully have a wrap that wasn't wrapped 3 hours before I ordered it. Fries were fine. But both the drive thru voice gal and the young sir that handed me my food. The gal ruined it not understanding what LIGHT RANCH means... it means have them wrap one fresh, with light ranch. 1 star and will never return.
  • JH
    Josh H
    Jan 27, 2026
    1.0
    The drive through lady put the lid on my drinks then proceeded to flip them upside down and shake them. Then she went to hand them to me like none of that just happened. They were completely drenched outside.

Brand Certified Facts from McDonald's

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Certified February 22, 2026Yext Knowledge Graph
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