Business Details
About
Mexican Restaurant
Chipotle Truman's Marketplace is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.8
1,657 reviews
5 stars
783
4 stars
348
3 stars
169
2 stars
111
1 star
246
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including slow staff, lack of urgency, and unprofessional behavior.
Food Availability
Many reviews indicated that the restaurant often runs out of key ingredients, leading to dissatisfaction among customers.
Portion Sizes
Numerous customers complained about small portion sizes and inconsistent food quality, particularly with meat and rice.
Cleanliness
The restaurant was often described as dirty, with complaints about unsanitary conditions in the dining area and food preparation areas.
Customer Experience
While some customers had positive experiences with friendly staff and good food, many expressed frustration with management and overall service.
- JJJasonNov 17, 20253.0My biggest issue with this location is the portion size. I stopped doing in store pick up or delivery because id get half of what I would if I went in or got from another location. Even when you go in 60% of the time I have to ask them to put more on. My friends all say the same as well. They drive or get theirs from Belton instead. The food still taste great though.
- KKKNov 12, 20251.0I was in line and then they said the chicken will take 20 minutes to get ready and all suddenly they have it ready to serve. I believe they didn’t cook it well since other customers were made of waiting .Now my wife has food poisoning and kept throwing up the food. It the was the only meal she had. Please next time don’t feel rushed and cook the meat well especially for people who were ok to wait for it and expect themselves to enjoy and not getting sick. BTW I didn’t even see them take a temperature of the chicken after was cooked!? So I think that was the issue.
- WOWilly ONov 9, 20252.0This is really not a review. This is a suggestion, during my visit to two different locations, I notice 9 of 10 customers grab a handful of flatware, napkins and take a whole bottle of Tabasco. I can imagine if this happens at two stores it happens at most. I could not even estimate how much money this would save if the person at the register put napkins and flatware in the bag. The Tabasco issue, don't make it available to the customer. Just my observation.
- YAYale AverillNov 9, 20252.0They are frequently low or out of sofrita and/or fajita. It’s a bummer for someone looking forward to a robust vegetarian meal.
- YTYui TadokoroNov 5, 20251.0Got there at 10:55 because they’re supposed to open at 10:45. They were closed and I spoke to one of the workers literally walking in at 10:58. I asked when they’re supposed to open and she said “10:45 but we are short staffed so we have to make sure we are ready before we open” and when we peeked inside they had kids running around. Whatever, it was cold but I waited. And when they finally let us in, she gas lit us by saying they don’t open until 11. And then told me that they don’t have carne asada and that they’re only available for online orders only. Girl WHAT! That’s the ONLY reason why I’m here!!! I’m so disappointed.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at Truman's Marketplace in Grandview, MO?
Chipotle Mexican Grill at Truman's Marketplace is open every day from 10:45 AM to 10:30 PM.
Where is Chipotle Mexican Grill located in Grandview, Missouri?
It is located at 12348 S US Highway 71, Jackson, Grandview, MO 64030, inside Truman's Marketplace.
Does Chipotle Mexican Grill offer online ordering and delivery services?
Yes, Chipotle Mexican Grill provides online orders through their website and app, and offers in-store pickup and delivery services.
What types of food does Chipotle Mexican Grill serve?
Chipotle offers customizable menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
How does Chipotle ensure the quality of its food?
Chipotle follows 'Food with Integrity' principles by using 53 real ingredients sourced from farms that adhere to humane and sustainable practices, without artificial colors, flavors, or preservatives.
Can I earn rewards or get exclusive offers at Chipotle Mexican Grill?
Yes, by signing up for Chipotle Rewards, customers can earn free food and access exclusive offers.
What payment methods and services are available at this Chipotle location?
Customers can pay with credit cards and also benefit from services like catering, gift cards, online orders, and market place delivery.
What nearby places might I visit before or after dining at Chipotle Mexican Grill?
Nearby places include AT&T Store for mobile needs, Spectrum for internet services, and McAlister's Deli for additional dining options.
Are there any other restaurants close to Chipotle Mexican Grill at Truman's Marketplace?
Yes, nearby restaurants include Whataburger, Wingstop, Cajun Crab Inc, IHOP, and 54th Street Grill & Bar, offering a variety of dining choices.
How can nearby retail stores enhance my visit to Chipotle Mexican Grill?
You can combine your meal at Chipotle with shopping at nearby stores like Burlington, Ross Dress for Less, Shoe Carnival, and T.J.Maxx for a convenient and enjoyable outing.