Service Speed
Customers frequently reported long wait times for food and drinks, often exceeding 30 minutes, even during non-busy hours.
Food Quality
There were numerous complaints about food being cold, burnt, or incorrect, with some customers expressing disappointment in the overall quality.
Staffing Issues
Many reviews indicated that the location is often understaffed, leading to poor service and delays in order fulfillment.
Customer Service
While some customers praised the friendliness of the staff, others reported rude service and lack of communication regarding order status.
Order Accuracy
Several customers experienced issues with incorrect orders and inadequate resolutions, such as being offered coupons instead of refunds.