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Subway

3.6
(224 reviews)

Business Details

1172 W Gannon Dr, Festus, MO
63028, United States
(636) 931-5330
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Festus Subway® Restaurant at 1172 W Gannon Dr brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
1172 W Gannon Dr, Festus, MO
63028, United States

Hours

Reviews

3.6
224 reviews
5 stars
102
4 stars
45
3 stars
19
2 stars
10
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor and rude service, with several mentioning unprofessional behavior from staff.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and staff refusal to accommodate requests for extra toppings.

Cleanliness and Maintenance

Several customers noted cleanliness issues and a need for repairs at the location, impacting their overall experience.

Food Quality

Mixed feedback on food quality, with some praising freshness while others reported spoiled or poorly prepared items.

Staffing Issues

Customers expressed frustration over understaffing and long wait times, particularly with online orders taking priority.
  • FD
    Frederick Davis
    Feb 15, 2026
    1.0
    Had come previously and had a good experience but mistakenly ordered a mobile order to this location (which I’ve done before by mistake at a previous location and had no issue getting it settled and refunded) was told that since the sandwich was already made there’s nothing they can do for me so I told them I wouldn’t drive the 40 minutes to get the sandwich and they can toss them out, so much for customer satisfaction will not refer to this location
  • TS
    Travis Sullivan
    Jan 13, 2026
    1.0
    Have ordered the exact same thing for years with no jalepenoes, cucumber, spinach, and extra black olives. Jalapeños were put on. I said no take them off because my wife is allergic. He grinned and said they are off I said are you sure and he said yes. They weren’t. Idk if it’s new owners or what, but Festus location had went downhill. I will be reaching out to corporate and the BBB. Partly my fault for not telling him to make a new one but there was a language barrier.
  • JD
    Jodi Dobbs
    Dec 27, 2025
    5.0
    This place is located close to my work I love coming here the workers are great Britney is top notch she even gave me some suggestions on what goes good with the new sandwich that I ordered she did a great job it tasted delicious and every time I go in she has a smile on her face she makes this location worth going to
  • AC
    Alissa Cresswell
    Nov 25, 2025
    1.0
    Absolutely the worst customer service I’ve ever received. Made a mistake ON MY END, called them immediately when I placed the order online. Told them I put it in for the wrong subway and the girl I spoke with told me I had to cancel it on my end to get my money back. Went back on the app to do so and they had put on that the sandwich had been PICKED UP!!!!! When I called back the same girl answered and she was rude as hell. They have no common sense at the location. I asked to speak to a manager and the manager can’t even speak English. He was talking about things I never even mentioned!! So I’m pretty much out my money because the manager couldn’t help me either. DAMN JOKE of a place!!!!!!!
  • UK
    Udaya Kovvuri
    Nov 1, 2025
    5.0
    Excellent customer service. Employees were very sweet. Food tasted great!

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