CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Fenton is here with warmth and welcome. Panera Bread. Food as it should be.
Customers frequently reported slow service, especially in the drive-thru, with long wait times and delays in order fulfillment.
Order Accuracy
A significant number of reviews highlighted issues with incorrect orders and missing items, leading to frustration among customers.
Food Quality
The quality of food varied widely, with some customers praising specific items while others reported poor quality and unsatisfactory portions.
Cleanliness
Multiple reviews mentioned cleanliness issues, particularly in the bathrooms and dining areas, raising concerns about overall hygiene.
Customer Service
While some customers noted friendly staff, others reported negative experiences with service, including disrespectful behavior from employees.
JF
joe Fodor
Feb 14, 2026
1.0
Slowest Panera ever it’s always 30 minutes late for rapid pick up. Then the food is just not great or put together right or cold.
MB
Mary Brown
Feb 1, 2026
2.0
The portions have gotten smaller and smaller and the prices have gone through the roof!
I shouldn't have to pay $17 for a cocktail size sandwich and WATERED DOWN soup! The chicken and wild rice used to be thick and delicious. Oh, and a bag with 10 chips in it. Yes, I counted them, lol.
MT
Mubeen Tahir
Jan 17, 2026
2.0
I’m not sure what has happened to their service. I ordered coffee today, and it wasn’t even a full cup. Paying $12 for two half cups of coffee was quite disappointing.
KK
Kimberly K
Jan 11, 2026
5.0
All of the employees at the Fenton Panera are so nice. We go thru the druve-thru once a day and all if the ladies that take your order are so friendly. Always smiling. Never mess up your orders! Give your doggy a pup cup! There's so many of them that we enjoy seeing, but I don't know their names. However Lauren has been helping us this week. She's very nice, friendly, upbeat, professional. We enjoy seeing her in the drive thru 😊
BK
Brian Kremmel
Jan 6, 2026
2.0
Panera consistently struggles with to-go orders. Order status communication is poor, and it’s often unclear whether an order is delayed or simply not being handled. When issues arise, customer service is slow and lacks ownership, leaving customers to chase down solutions themselves. The repeated lack of communication and accountability makes the experience frustrating and unreliable.
Update:
Happened again. Ordered at 6 am to pick up at 7 am. Waited I’m drive thru line with one car for 8 minutes before I was helped. Then, at exactly 7 am when order was supposed to be ready was told thru drive thru line that my order was not going to be ready until 715. I asked for clarification on why the order was going to be so late, especially since it was ordered an hour ago. The response offered was that the order just popped up on their screen and they only had one person making food. Another $100+ order and another really poor experience.