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Arby's

4.0
(768 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1181 Gravois Road, Fenton, MO
63026, United States

Hours

Reviews

4.0
768 reviews
5 stars
340
4 stars
231
3 stars
95
2 stars
33
1 star
69

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, both in-store and at the drive-thru, often exceeding 20 minutes.

Food Quality

Food quality was inconsistent, with some customers enjoying their meals while others received cold or incorrect orders.

Cleanliness

The cleanliness of the restaurant was a concern, with reports of sticky floors and dirty tables.

Staff Attitude

While some staff members were praised for their friendliness, others were noted for poor customer service and negative attitudes.
  • MP
    Maria Pressley
    Feb 19, 2026
    3.0
    I have always enjoyed Arby's food it is one of the few fast food places I will eat at, although I rarely go inside. This particular Arby's needs to improve their cleanliness. Grant it, it was raining outside and that will impact the floors; however, the minute we walked in the door, there was no mat and my 3 year old granddaughter immediately slid on the floor and went down. Of course, then the crying started. Mats are cheaper than paying medical bills. Put mats down Fenton Arby's. Also, the ladies bathroom floor was disgustingly sticky. My shoes were sticking like glue. If only their bathroom floors were at the entry doors.
  • CM
    Christy Mooney
    Feb 6, 2026
    5.0
    Very clean and wonderful workers.
  • ME
    Mya Ernst
    Feb 1, 2026
    1.0
    Overly slow waited in line for 20 minutes
  • SK
    Salle Kuhel
    Jan 6, 2026
    1.0
    You should worry about the front facing customers that come in to be waited on. Instead you keep working the drive thru.
  • HM
    Haley M
    Dec 27, 2025
    1.0
    No one waiting inside. No one waiting in the drive thru yet it takes 15-20 mins to get 2 sandwiches. When I asked for my money back oh it is coming up now. He said we are short staffed. Really, I have been watching 3 people do nothing for 15 mins.

Brand Certified Facts from Arby's

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Certified February 22, 2026Yext Knowledge Graph
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