Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Excelsior Springs, MO. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1715 W. Jesse James Road for the ultimate SONIC experience!
Location
Hours
Reviews
3.7
1,027 reviews
5 stars
399
4 stars
262
3 stars
161
2 stars
69
1 star
136
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported slow service, incorrect orders, and unhelpful staff, leading to frustration.
Food Quality
There were numerous complaints about food being cold, incorrect items, and overall declining quality.
Positive Staff Interactions
Some customers praised specific staff members for their friendliness and good service, highlighting a few positive experiences.
Management Concerns
Several reviews indicated dissatisfaction with management, citing poor handling of issues and a decline in service standards.
Parking and Atmosphere
Customers noted issues with the parking lot conditions and the overall atmosphere, suggesting improvements are needed.
- BJBob JenningsDec 13, 20255.0I ordered here via door dash and they always had my orders perfect
- JGJeremy GiesbrechtDec 5, 20255.0This places atmosphere is nice which is your car. So you are comfortable in your car right?
- LNLorie NaylorNov 19, 20251.0Went to this location on 11/11/2025, for lunch. Woke up some time after midnight with diarrhea, stomach cramps and nausea. I thought it might have been the flu. I was sick for two days. I also felt very weak. The only place I went that day was Sonic. Today I heard that this Sonic has been shut down for failing a health inspection. To be shut down, and not just told to fix an issue, it’s SHUT DOWN! Now I know how, what and why I got sick.
- CCCooperNov 15, 20252.0Revised: It's slow. Before I revised the review was about slowness, but I figured I could at least reword it, it's fast food after all, and they probably don't get paid very much, so could probably cut a little bit of slack as far as that goes.
- KKkalama1998Oct 8, 20253.0Unable to get Large Blasts, they only serve medium as their largest size. Cups were not filled too the top. Ordered large , but was told when paying that they were not available and couldn't answer why.