Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 1103 Rose Ave in Excelsior Springs, MO. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Numerous customers reported long wait times, incorrect orders, and poor customer service, including rude management and unresponsive staff.
Food Quality
Many reviews highlighted subpar food quality, including burnt pizzas, cold items, and missing ingredients, leading to dissatisfaction.
Staff Performance
While some customers praised individual staff members for their friendliness and helpfulness, overall management and staff performance received significant criticism.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and floors.
Inconsistent Experience
Customers experienced a wide range of service and food quality, with some reporting improvements while others had consistently negative experiences.
JA
Jack Arnold
Feb 15, 2026
1.0
2nd time in a row picking up food that that the staff hasn't even bothered to start cooking yet. What's the point of a 20min wait when you have to wait another 20min when you arrive.
AD
Alex Denji
Feb 13, 2026
1.0
Went to give pizza hut another try because it had been awhile, this was my pizza. The pizza looks like someone's rejected pizza that they didn't want. Multiple slices are falling apart and taste stale. Not coming back no wonder their reviews are tanking.
Update: food made my whole family sick, DO NOT EAT HERE.
KJ
Kenneth Duncan Jr
Jan 16, 2026
2.0
Pizza doe didnt even stay together, as soon as I picked it up the crust fell apart, cheese was cold, order was 20 minutes later than what was told.
JG
Josh Goll
Jan 12, 2026
5.0
We eat here often because it is super close to our house. They have great employees that always help you if needed. Our online order messed up one time and they made it right plus some! Always fast, friendly service. I highly recommend this location.
TK
trd kc
Jan 1, 2026
1.0
Missing food on order!!
Took a hour and a half when online said ready in 15mins!!
Called to ask for manager they hung up on me.
I called a corporate number guy tells me they will call me back after he leaves a message and yet no phone call no refund no food givin in place of missing food!!!!
WORST PIZZA HUT EVER!!!!!!!!!!!!!!!!!!!!!!!!!