McDonald's

3.2
1535 reviews
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Business Details

2221 Happy Lane, Excelsior Springs, MO
64024, United States
(816) 630-4121
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2221 Happy Lane, Excelsior Springs, MO
64024, United States

Hours

Reviews

3.2
1,535 reviews
5 stars
422
4 stars
315
3 stars
326
2 stars
154
1 star
318

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times in both drive-thru and in-store, often exceeding 20-30 minutes.

Order Accuracy

Many reviews highlighted frequent issues with incorrect orders, missing items, and poorly prepared food.

Staff Behavior

Feedback indicated a lack of professionalism and poor customer service from staff, with several customers noting rude interactions.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty floors and a filthy play area.

Food Quality

While some customers enjoyed specific menu items, many reported cold or poorly prepared food, contributing to an overall negative dining experience.
  • CJ
    Christopher John
    4 days ago
    1.0
    This place constantly takes 45 minutes or more when you mobile order and go through the drive through. The food is often drowned in whatever condiments are on it making them impossible to eat without getting the sauce everywhere. Trying to cancel the order after you told them your order number is possible so you just have to wait 15 minutes for each car in front of you to finish or forfeit your money. I would give 0 stars if allowed.
  • CW
    Claira Wright
    6 days ago
    5.0
    Food was made fresh for once this time. The employees on the other hand are just so rude and either focused on the drive thru or inside NEVER both! SO SAD HONESTLY! The buying customers are always a vibe at McDonald's!
  • AA
    Aaron
    6 days ago
    1.0
    Even being one of the closest locations to my house, I can't really recall a great experience there ever. Not sure if something is wrong with their drive through electronics, but you can pull up to one of their 2 lanes and sit there for minutes and no one will respond even when attempting to talk to it to get someone's attention. Then if a second car pulls in after you they respond to them first then to you even though you have been sitting there trying to get their attention. This has happened 5+ times. On top of that they often get the order wrong, did it to me a few minutes ago once again. Not sure if its the electronic, or lack of employee training, but has been a bad location for years.
  • MF
    Michael Ferch
    Nov 9, 2025
    1.0
    SLOW! Did a curbside pickup for a mini mcflurry and waited 14 minutes!
  • MM
    Matt M (MMA4Fun)
    Nov 2, 2025
    1.0
    How do you run out of hamburgers? You have to have the worst manager on the face of the planet to run out of hamburgers when all you sell is hamburgers.
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Frequently Asked Questions About McDonald's

What are the regular dining hours at McDonald's Excelsior Springs?

The restaurant is open daily from 5:00 AM to 11:00 PM.

During what hours is the drive-thru service available?

Drive-thru hours are generally from 5:00 AM to midnight Sunday through Wednesday, with extended hours until 1:00 AM on Thursday, Friday, and Saturday.