McDonald's

3.2
1549 reviews
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Business Details

2221 Happy Lane, Excelsior Springs, MO
64024, United States
(816) 630-4121
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2221 Happy Lane, Excelsior Springs, MO
64024, United States

Hours

Reviews

3.2
1,549 reviews
5 stars
422
4 stars
317
3 stars
329
2 stars
154
1 star
327

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 30 minutes, both in the drive-thru and for mobile orders.

Order Accuracy

Many reviews highlighted frequent issues with incorrect orders, missing items, and poor communication from staff.

Staff Attitude

Feedback indicated a lack of professionalism and courtesy among staff, with several customers noting rude behavior and poor customer service.

Food Quality

While some customers received fresh food, many others complained about cold, greasy, or poorly prepared items.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the dining area and bathrooms.
  • HD
    Heather Davis
    4 days ago
    1.0
    Would really love for the order to be right for once, paid extra for Mac sauce and there was none. They claimed they ran our of sweet and sour sauce and gave us a honey mustard l, this wouldn't be so frustrating if it didn't happen so often
  • BH
    Bailie Haynes
    6 days ago
    5.0
    I have been to a lot of McDonald’s in the greater Kansas City area and this one is the best one to get a frappe at. I don’t know what they do different but whatever it is is amazing.
  • SF
    Shari Felsinger
    Dec 28, 2025
    1.0
    There is a sign on the window that says 2 for $5 on breakfast sandwiches. When I tried to order, they said they haven't taken the sign down yet and they won't honor it.
  • JR
    jordan rainbow
    Dec 26, 2025
    1.0
    Worst Mc Donald’s I’ve ever been too. They can’t ever get your order right. It’s always cold. I’ve ordered multiple times and every single time. I’m missing something or it’s not correct such a waste of time and money
  • JN
    Justin Noel
    Dec 14, 2025
    1.0
    I am still standing here and have asked for a refund as my order was placed 38 minutes ago. I was told again it would be right out and please wait. I just would love to leave but would like my money back and think this is complete crap. Worst run and worst everything of any McDonald's I have ever seen. There are as a note 5 Uber orders left as it took so long they just left. I have photos and times to back this and all of my statements up. My order number is 1633 in case a owner or manager wants to follow up
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Frequently Asked Questions About McDonald's

What are the regular dining hours at McDonald's Excelsior Springs?

The restaurant is open daily from 5:00 AM to 11:00 PM.

During what hours is the drive-thru service available?

Drive-thru hours are generally from 5:00 AM to midnight Sunday through Wednesday, with extended hours until 1:00 AM on Thursday, Friday, and Saturday.