Arby's

3.7
629 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2303 Vintage Ct, Excelsior Springs, MO
64024, United States

Hours

Reviews

3.7
629 reviews
5 stars
223
4 stars
168
3 stars
113
2 stars
45
1 star
80

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, noting it was fresh and tasty, although there were complaints about cold items and incorrect orders.

Service Issues

Many reviews highlighted inconsistent service, with reports of long wait times, incorrect orders, and staff appearing disengaged or unhappy.

Cleanliness

Several customers reported unsanitary conditions in the dining area and bathrooms, with sticky floors and dirty tables being common complaints.

Staff Attitude

While some customers praised friendly staff, others noted rudeness and lack of attentiveness from employees.

Operational Challenges

Frequent mentions of staffing shortages and operational issues, including being out of menu items and closing early, affected customer experiences.
  • SM
    Shynina Mack
    1 day ago
    5.0
    Food was hot and fresh!
  • KS
    Kevin Sheriff
    3 days ago
    2.0
    Ask for sauces and didn't receive any extra sauces. Food was ok for fast food. Was kinda disappointed with the taste and flavor of the food. Ingredients could be fresh
  • BB
    Bob Builder
    Dec 13, 2025
    2.0
    Food was fresh and good. Employees always seem unhappy and burnt out.
  • SJ
    SW Johnson
    Oct 11, 2025
    5.0
    This Arby's always does me right, they always get my order correct and the staff is really great courteous and always so pleasant.
  • SA
    Shy Aluora
    Sep 7, 2025
    1.0
    Took five minutes for the associate to get through taking our order. Sat at the window for quite awhile after paying to wait for our food. We were then given the wrong order and brought it to their attention. There were only two people in line. Not much of an excuse for this.