Jimmy John's

Reviews

• RW

  R West

  1 day ago
  1.0
  I am writing to formally express my disappointment regarding an experience with a local Jimmy John’s location that has resulted in the loss of my business. In late August 2025 (I believe August 27), I placed a large lunch order—over $200—for a scheduled, time-specific, in-office meeting with an important business client. Before leaving the store, I specifically asked the employee whether everything was included in the bag and was assured that it was. Upon arriving at my client’s office, I discovered that numerous items were missing from the order. This was both embarrassing and disruptive, as I was forced to leave the client meeting to return to the store to retrieve the remaining items. While I did not request compensation, I was issued a $40 store credit for the inconvenience. For context, I host in-office business lunches approximately 3–4 times per year and have consistently used this same Jimmy John’s location, typically spending over $200 per order. In February 2026, when attempting to use a portion of the credit, the cashier informed me he could not locate it in the system, although he mentioned they were experiencing issues viewing other customers’ credits as well. He was professional, pleasant, and respectful throughout the interaction. Unfortunately, my experience with the General Manager was the opposite. When I called the store to resolve the issue, she was dismissive and rude. She stated she could not find the credit and inaccurately claimed it was “a year old,” when in fact it had been just under six months. Although I initially could not locate my paper receipt, I accessed the full order details—including order number and receipt—through my online account. She refused to accept this documentation and was unwilling to work toward a solution. The original mistake was inconvenient but understandable. What is far more disappointing is the unwillingness to correct the issue and the unprofessional manner in which it was handled. As a result, I will no longer use this Jimmy John’s location or any other for business lunches or personal purchases. I hope this feedback is taken seriously and used to improve both operational accuracy and customer service standards.
• FP

  Fernando Soler pardo

  Jan 5, 2026
  1.0
  Mala actitud para atender piensan que las cosas son regaladas para aguantarse las mala actitud
• SP

  Susan Payne

  Oct 9, 2025
  1.0
  An hour for a cold cut sandwich. If using Uber to deliver, should.let customers know it won't be freaky-fast.
• PM

  Penny McDonald

  Jun 14, 2022
  1.0
  Order on line I ordered a sandwich for delivery they left my sandwich outside of my door wouldn't mine if it was a cooler day but it is 98°degrees outside didn't ring doorbell when I realized my food was outside I took it out the bag sandwich wasn't wrapped and seal properly how do I know if the food wasn't contaminated 😡 Will never ordered from this one in Creve Coeur
• RC

  Robert Craven

  May 12, 2019
  5.0
  Love Jimmy johns