Chipotle Mexican Grill

Reviews

• HM

  Hima Sameera Munjampally

  1 day ago
  3.0
  I am writing this review so management is aware of what occurred at this location. I ordered a standard chicken bowl (~$10). After it was prepared, I requested two extra portions of chicken (which should total roughly ~$8 extra). However, I was billed for three extra portions instead of two(~$12+). For context, I arrived approximately 25 minutes before closing time. This was not a last-minute order or closing-time rush situation. When I brought the discrepancy to the staff’s attention before leaving, the response was dismissive. There was no explanation provided, no verification of the charge, and no apology. I was told to leave it as billed. After I continued asking for correction, I was told they would not adjust the billing but instead would give me the additional chicken in a separate container, despite the fact that I never ordered three extra portions. This is not about receiving extra food. It is about: 1. Accurate billing 2. Proper resolution when a mistake is raised 3. Professional communication with customers If a billing error occurs, it should be verified and corrected at the register. Offering additional food instead of correcting a charge does not resolve the issue. I hope store management reviews this incident for staff training on both POS billing accuracy and customer interaction standards.
• SB

  Shawn Beasley

  Feb 15, 2026
  2.0
  Let's just say my stomach didn't agree with this food.
• SA

  sulafah aljohani

  Feb 8, 2026
  1.0
  I believe it was the manager. She was very rude to me and my sisters, and her attitude was completely unnecessary. You could feel the tension it even seemed like the employees were uncomfortable. This used to be my favorite location because the food quality was always so good, which makes this experience really upsetting. It’s disappointing to see how bad the customer service is
• RM

  Robert Myers

  Feb 4, 2026
  1.0
  Never enough employees dealing with the rush, inconsistent goods, and the bathrooms are always disgusting.
• CC

  Christian Conway

  Jan 28, 2026
  1.0
  When I walked in, the first thing I noticed was that the trash cans were overflowing. Not a great first impression and it made the whole place feel unclean right away. It also set the tone for the service or lack of it. I stood at the counter and no one greeted me. I actually had to ask the employee how he was doing before he even acknowledged me. Then came the food. I ordered a burrito with half chicken, half steak, and the portions were honestly shocking. I’ve never seen meat scooped so lightly it looked like he was rationing food. On top of that, I was charged as if I got full portions of both meats. Paying extra would be one thing if the portions were fair, but this felt like a total rip-off. Between the rude, disengaged staff, the dirty lobby, tiny portions, and being overcharged, this was easily one of the worst Chipotle visits I’ve had. It genuinely seemed like nobody working there wanted to be there. I won’t be returning.

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