Wendy's

3.8
1631 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
3110 Clark Lane, Columbia, MO
65202, United States

Hours

Reviews

3.8
1,631 reviews
5 stars
682
4 stars
444
3 stars
227
2 stars
99
1 star
179

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially in the drive-thru, with some experiences exceeding 20-30 minutes.

Order Accuracy

There were numerous complaints about incorrect orders, including missing items and wrong modifications, leading to customer frustration.

Food Quality

While some customers praised the food as hot and delicious, many others noted issues with cold or improperly cooked items.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with some customers experiencing poor service and lack of acknowledgment.

Cleanliness

Several reviews mentioned cleanliness issues within the restaurant, including dirty restrooms and overall untidy conditions.
  • BD
    Barbara Danley
    Nov 11, 2025
    5.0
    Wendy's is always good. People Wendy's that have never eaten there. My go to order is chili and Frosty, comfort food.
  • SB
    Shay Bridgett
    Nov 11, 2025
    5.0
    Customer services here is always great. Sometimes I go never a wait. But when I do have to wait it's never long and the food is hot and good 👍. Breakfast and lunch is amazing.
  • MS
    Maria S
    Nov 10, 2025
    3.0
    Very friendly and excellent service here! Sadly, the quality of Wendy's food at all locations (not just this one) has declined over the years: fries were lukewarm; hamburger and chicken patties were lukewarm and as if they had been sitting in a warmer waiting to be used. I miss the days when hamburgers were made fresh and were piping hot wjen they were served. Same with the fries. So food-wise, we wished we had gone to McDonald's instead. But service-wise: the associates were friendly and appeared like they enjoyed working there and with one another. Thanks for great service!
  • RT
    Ryan Truitt
    Nov 4, 2025
    5.0
    Awesome staff very knowledgeable.
  • BH
    Bobpam Harrison
    Oct 14, 2025
    3.0
    We went through drive through at 10:40 pm. We ordered a Dave's double medium combo and a 3 piece chicken tender medium combo. We were told the tenders would be cooked fresh so there would be a little bit of a wait. The gentleman brought our order out to us and we drove off. When we opened our bag, there were no napkins and both orders of our fries were barely warm. Considering the amount of time that we waited for fresh tenders we should have had hot fries. The tenders were hot and delicious. I wish I could say the same for the fries. They went in the trash. Very disappointed.

Frequently Asked Questions About Wendy's

Is Clark Lane #20 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.