Tropical Smoothie Cafe

Reviews

• ES

  erika skinner

  Oct 18, 2025
  1.0
  I ordered ahead and waited to go inside for my order so that I didn’t show up too early. I walked in the store maybe 5 minutes before promise time. I was willing to wait and be patient. When I walked in, there was a very off putting and awkward vibe in the store. The 2 girls working did not look up to anyone walking in, no acknowledgment, or greeting. The one was wearing an AirPod, took orders, and made smoothies. She wasn’t engaged and seemed upset or irritated. I stood at the counter to let them know I was picking up an online order, but they never asked what I was waiting on or made eye contact with me. I am a manager at a quick service restaurant and understand the factors that can play into rushes. Someone called in or not staffed accordingly, not anticipating a rush, maybe the shift before didn’t set them up for success, etc. However, what I witnessed actively turned guests away. While I waited, I watched a mom and daughter walk in and stand at the counter to order. Again, the one making smoothies and taking orders didn’t greet or acknowledge them. She caught up on smoothies that were backed up, but because of the lack of communication and engagement the woman and child left. She also kind of aggressively sat blenders on the counter next to where a guest was sitting to wait on her order. There were also some guys that were at the counter waiting on a smoothie or 2, so when she was done with their last one she also sat it on the counter with force and almost seemed like she wanted to roll her eyes. The other part I noticed was that the girls working weren’t communicating with each other, which in my experience makes shifts or rushes worse. I’m not one to complain, but I do feel feedback is useful and especially in this situation, critical. I hope the team takes the feedback and uses it to work on their people skills in the future!
• EH

  Ellen Hoff

  Jul 19, 2025
  5.0
  Very busy had ample staff but big orders.
• KD

  Karen Dean

  Mar 7, 2019
  5.0
  Love the food and smoothies!!!
• JK

  John Kelly

  Jul 5, 2018
  5.0
  Food is very good, and the staff is very nice, but they are very disorganized. In 5 visits my orders have been forgetten or lost twice, messed up twice, and only completely correct once. Will update review of service changes. <<Update 7/24/2018>> I have gone a few more times and service has improved consistently. No delays or lost orders. Orders are completed as expected. Very good.

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