Panera Bread

Reviews

• RR

  Ronda Reitz

  1 day ago
  2.0
  Very slow service at drive through every time I’ve gone. AI summary of reviews in photos. Today I was one car back waiting for 1/2 sandwich and 1/2 salad and it to 20 minutes from the time of order to getting my food. No apology or even an acknowledgement of my presence by person at window. Just handed me a bag. Just went there for the last time.
• JJ

  Julia Jackson

  2 days ago
  1.0
  I ordered a breakfast steak sandwich and cappuccino. A simple order. After waiting for 20 minutes, I got lukewarm coffee and a sausage bagel. I went back in for hot coffee. The kitchen needs a good scrub and I'm not typically critical of that sort of thing. I'll go to the other Paneras in town, but may not return to this one.
• JC

  J Craven

  4 days ago
  1.0
  Sadly, one of the worst experiences I’ve ever had at a Panera. Corporate Panera needs to take a very specific look at this location. Horrible customer service! My wife waited for over 30 minutes to get a meal and finally decided to cancel her order. Instead of refunding the money for her order she was instead given two $10 gift cards. Unfortunately, we didn’t realize the gift cards expired in less than five days. Not only did we lose the money for the meal she ordered and paid for, but we also didn’t get to use the gift cards when we went to another Panera a week later. It’s sad because we have always loved Panera. My wife and I have gone there since we were in college over 20 years ago and we always enjoyed the atmosphere and food. However, after visiting this location, I can say the restaurant chain doesn’t even resemble what it used to be.
• JC

  Jennifer Cranston

  Feb 27, 2026
  1.0
  Ordered online and waited almost an hour for my food. I was waiting at the pick up line and was informed there would be another 30 minute wait. Upon sitting and waiting at the pick up area a team member brought out orders but didn't bother to call out names, just placed pick up orders customers have been waiting over an hour for and walked away... horrible service
• MW

  Matthew Witmer

  Feb 23, 2026
  2.0
  A toasted bagel with cream cheese and a coffee order. Waited 15 minutes and finally asked for a refund. During this time multiple pick up orders came back saying they didn't get the right items in their order. Underage person at the register could not run bagel slicer, could not give a refund for my order because I placed it at the kiosk because there were three parties in line at the register. Overall a very poorly managed location. Did not get my food or a refund, we'll see if I get the promised phone call!

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