Panera Bread

Reviews

• LH

  Lush Hall

  Feb 13, 2026
  5.0
  Always a great clean nice place to eat. Very kind service
• MW

  Megan Woodson

  Feb 1, 2026
  1.0
  This is absolutely the worst location in Como. The drive thru wait time is horrible and then when you get to the window you just see everyone standing around talking. They are almost always out of something either milk, bread or bagels. Got there today at 2pm to order lunch, they were out of bagels, so I just got a hot chocolate, had to wait in drive thru line for 25 minutes. My hot chocolate wasn't hot.
• HR

  Houston Rash

  Jan 31, 2026
  1.0
  This place is incredibly slow each time I’ve gone to this location. Unless you have an extra 30-40 mins to wait for takeout I would suggest going elsewhere. Sad thing is that it wasn’t even busy inside the store.
• BG

  Brooke-Lyne Grimes

  Jan 7, 2026
  1.0
  This was by far the worst experience I’ve had here. I’ve been coming to this location nearly every day for over a year, and I have never been treated with such disrespect by an employee. I went through the drive-through to pick up my Sips member drink and waited about 10 minutes at the window while multiple employees stood in the back talking. I eventually had to wave to get someone’s attention. I later learned my iced coffee had been sitting at the drive-through the entire time, becoming watered down. When a male employee with nose piercings approached the window, he asked what I needed. I explained that I had been waiting 10 minutes for my drink. He rolled his eyes, handed it to me, and when I asked why it took so long, he again rolled his eyes and said it “wasn’t that serious.” I asked to speak with a manager, and he initially refused to get her and also refused to provide his name. When the manager arrived, I had to ask to speak with her privately because he continued hovering and interrupting. She eventually sent him away, listened to what happened, and remade my coffee. After asking, she told me the employee’s name is Van. Every other employee at this location has always been kind and friendly, which made this experience even more disappointing. I am extremely unhappy with the customer service, lack of accountability, and the unnecessary delay in simply handing a customer their drink. Panera sets a higher standard, and I expect better. I hope management prioritizes proper training and accountability so customers in the drive-through receive their food and drinks promptly instead of being left waiting while staff are distracted.
• AG

  Anna Gu

  Dec 30, 2025
  1.0
  Really disappointed with the customer service here. I ordered a bread bowl with soup on UberEats, but when I picked it up, the bread bowl was missing. When I asked about it, the server immediately got defensive and kept repeating that “I didn’t pay for it,” despite me showing her the charge on the app. Being told multiple times that I didn’t pay—like I was trying to steal—was uncomfortable and unnecessary. Offering to print a receipt completely missed the point. Mistakes happen, but the attitude and lack of basic courtesy were the real issue.

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