Numerous customers reported extremely long wait times for delivery, often exceeding an hour, with some orders taking up to two hours or more.
Customer Service
Many reviews highlighted poor customer service, including rude staff, unhelpful responses, and issues with order accuracy.
Food Quality
While some customers praised the food quality, there were multiple complaints about incorrect orders, soggy sandwiches, and unsanitary conditions.
Inconsistent Experience
The location received mixed reviews, with some customers having positive experiences while others reported frequent mistakes and poor service.
CW
cornellia williams
Dec 4, 2025
1.0
I had the worst experience with Jimmy John's. I ordered my food at 1:18 p. I contacted the store 30 minutes later to inquire about my food. I was informed that they did not have a driver to deliver. Why take orders if you have no driver? I was told that my order would get to me, but no time frame. Long story short, my order was given to door dash. I had to contact Jimmy John's three times. If they knew that they did not have a driver, they should contact customers and explain. That is professionalism. I waited over an hour for my food. Poor service on their part. Was NOT so freaky fast.
DK
Dakota Kinslow
Nov 5, 2025
1.0
*Update- To add to my originally review went to this Jimmy Johns today and surprisingly they were open. I say surprisingly because their menu lights were turned off mind you it was 8:20 this time and hour and 40 minutes before close. I was able to buy a sandwich this time, but low and behold it was soggy, and had some much ranch when I pulled the sandwich out of the bag the ranch was soaking through the paper. Do not go go here. If they cannot manage very basic skills I am scared to imagine what the condition of the inside of their kitchen. STAY FAR FAR AWAY.
* Originally review-Came at 9:40 which is 20 mins before they close and no one was here and the employees ignored me
*Edit- I followed through with the whole Jimmy johns reply to my review and it's been radio silent. Don't let them responding to reviews fool you they don't care about quality or maintaining a good customer experience.
MF
Mark Fuchs
Oct 7, 2025
5.0
Always the best
KB
Kristi Bickell
Aug 17, 2025
1.0
I usually have no problems with this Jimmy Johns, but tonight I was not impressed with the customer service. I had a buy one get one free coupon to use that would have saved me $10 on a sandwich. The drive through guy told me that the coupon wouldn’t work, which in fact It was a qualifying order. I called the store and talked to the manager, who also did nothing to solve the problem. The whole point of going was to use the coupon to save money that worked had the worker applied it correctly. Disappointing.