Jimmy John's

Reviews

• SE

  Sydeny Embry

  Jan 29, 2026
  1.0
  Do not order online, they will claim They don’t have drivers send your food to a 3rd party company who will take 1 hour and 45 minutes to deliver. When it’s delivered it will be soggy and inedible. Then when you call to inform that you plane your order at 11:07 per their receipt and food was delivered at 12:48 inedible. You’ll speak to Elliot (who doesn’t know how to mute the phone while he proceeds to talk shit to manager Matt) You will reason and ask for a refund of only the sandwich because the chips Elliot will tell you that he can offer 5$ in store credit to which you say the sand which alone is 9$ on average. You’ll ask to speak to a manager and Elliot will again not mute and talk shit loudly enough to hear every word. When you get the manager on the phone he won’t give you his last name or the corporate office number but to google it. You’ll then let Matt know to inform him employee Elliot to mute the phone if he wants to talk shit in the employees to you. Nasty people with nasty food stick to downtown or west side
• CW

  cornellia williams

  Dec 4, 2025
  1.0
  I had the worst experience with Jimmy John's. I ordered my food at 1:18 p. I contacted the store 30 minutes later to inquire about my food. I was informed that they did not have a driver to deliver. Why take orders if you have no driver? I was told that my order would get to me, but no time frame. Long story short, my order was given to door dash. I had to contact Jimmy John's three times. If they knew that they did not have a driver, they should contact customers and explain. That is professionalism. I waited over an hour for my food. Poor service on their part. Was NOT so freaky fast.
• DK

  Dakota Kinslow

  Nov 5, 2025
  1.0
  *Update- To add to my originally review went to this Jimmy Johns today and surprisingly they were open. I say surprisingly because their menu lights were turned off mind you it was 8:20 this time and hour and 40 minutes before close. I was able to buy a sandwich this time, but low and behold it was soggy, and had some much ranch when I pulled the sandwich out of the bag the ranch was soaking through the paper. Do not go go here. If they cannot manage very basic skills I am scared to imagine what the condition of the inside of their kitchen. STAY FAR FAR AWAY. * Originally review-Came at 9:40 which is 20 mins before they close and no one was here and the employees ignored me *Edit- I followed through with the whole Jimmy johns reply to my review and it's been radio silent. Don't let them responding to reviews fool you they don't care about quality or maintaining a good customer experience.
• MF

  Mark Fuchs

  Oct 7, 2025
  5.0
  Always the best
• AH

  Amy Harrison

  Oct 24, 2022
  1.0
  Ordered online delivery - site accepted my funds, along with a delivery tip - got a call 15 minutes later that they don't have a delivery driver available and can cancel my order or I can come pick it up. Asked about the delivery fee as well as my tip, and was reassured those would be refunded. Got to the restaurant - guy was talking to his wife/girlfriend on the phone, and didn't even acknowledge me when I walked in. Literally threw my sandwiches at me as he still talked to his wife/girlfriend, and not saying a word to me. I asked about my tip/delivery fee, and he nodded at me and walked in the back. My order was completely wrong - I called immediately when I got home, but of course no answer. Payment was still processed with delivery fee and tip. I emailed Jimmy Johns and heard promptly from the "manager" who apologized for my experience and offered me a full credit - I accepted, as my family loves Jimmy Johns but told him it needed to be at a different location. He never got back to me, despite my additional efforts to continue responding to him. Just terrible customer service. I wish there bread wasn't so good - I'd never go back, but those tasty carbs are hard to stay away from! lol Avoid this location, friends.