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Dunkin'

3.4
(570 reviews)

Business Details

(573) 514-7020
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Columbia, MO for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3100 S Providence Rd, Columbia, MO
65203, United States

Hours

Reviews

3.4
570 reviews
5 stars
217
4 stars
109
3 stars
68
2 stars
53
1 star
123

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including long wait times, rude staff, and incorrect orders.

Food Quality

Many reviews mentioned stale or cold food items, with some customers expressing disappointment in the quality of donuts and coffee.

Staff Attitude

Several customers noted that staff were unfriendly or dismissive, contributing to a negative experience.

Inconsistency

Customers experienced inconsistent quality in both food and service, with some items being good while others were not.

Cleanliness Issues

Some reviews indicated concerns about cleanliness and hygiene in the store.
  • JC
    Jenna Canfield
    Feb 11, 2026
    1.0
    I was reminded today of why I stopped going there. Since ownership changed, service is pathetic. It wasnt busy and I ordered a simple iced coffee with flavoring. And they couldnt get it right. The sticker tells you what to add, its not difficult. And they are so unfriendly.
  • OP
    Oliver Parsons
    Dec 2, 2025
    1.0
    I waited quite literally 30 minutes at the counter and made I contact with the worker multiple as she countinuely ignored me to the point my girlfriend had to go on the app order there to which we waited again for 20 more minutes while they ignored the order and eventually let it sit in the freezer, after being completely finished, while we were waiting. To top it all off I come outside to my car being completely boxed in by a semi truck leading to me having to wait 30 more minutes for it to unload it's supplies and move out of my way. This has far and away been my worst fast food experience I have ever had. I would have had better service if a blind, deaf, and mute infant were the one behind the counter. This has truly enlightened me to see the vast decline in service quality and I am severely disappointed to say the least. If I could give this less than one star, TRUST ME, I would.
  • PL
    Peggt Ledford
    Nov 28, 2025
    1.0
    These people are not right now manners
  • SB
    Sam BeSore
    Nov 19, 2025
    2.0
    Got coffee in the morning. Wasn’t busy. I did a Mobil order and the worker gave us coffee with what tasted like no syrups barely any sugar, and barely any milk. I was disappointed
  • KG
    Kat Girl
    Nov 2, 2025
    2.0
    If you're coming here, use the drive through, I have never had good service with walking in, the workers are always on their headsets and will not serve you unless there is absolutely no one in the drive through (which is pretty much never) I've even tried to make it easier on them by just mobile ordering so it goes right to their system, instead, upon arrival, I found they had not started my order, and I had to wait about 30 minutes for them to pay any attention to me to start it. At this point I wish they would just make it fully drive through. Even then with drive though they will often get my order wrong and get agitated when asked to remake the way it had been ordered. Truly very little good to say about my experience every time i stop by this Dunkin, aside from the occasional kind worker, however they are a rare find

Frequently Asked Questions About Dunkin'

What are the regular opening hours for this Dunkin' location in Columbia, MO?

This Dunkin' is open every day from 5:30 AM to 7:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this location offers both delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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