Dunkin'

3.4
564 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Columbia, MO for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3100 S Providence Rd, Columbia, MO
65203, United States

Hours

Reviews

3.4
564 reviews
5 stars
217
4 stars
108
3 stars
67
2 stars
53
1 star
119

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Numerous reviews mentioned stale or cold food, with several customers expressing disappointment in the quality of donuts and coffee.

Staff Attitude

Several reviews highlighted a lack of friendliness and professionalism among staff, contributing to a negative customer experience.

Order Accuracy

A significant number of customers experienced issues with incorrect orders, leading to frustration and dissatisfaction.

Cleanliness and Management

Some customers noted cleanliness issues and poor management practices, impacting their overall experience.
  • SB
    Sam BeSore
    5 days ago
    2.0
    Got coffee in the morning. Wasn’t busy. I did a Mobil order and the worker gave us coffee with what tasted like no syrups barely any sugar, and barely any milk. I was disappointed
  • KG
    Kat Girl
    Nov 2, 2025
    2.0
    If you're coming here, use the drive through, I have never had good service with walking in, the workers are always on their headsets and will not serve you unless there is absolutely no one in the drive through (which is pretty much never) I've even tried to make it easier on them by just mobile ordering so it goes right to their system, instead, upon arrival, I found they had not started my order, and I had to wait about 30 minutes for them to pay any attention to me to start it. At this point I wish they would just make it fully drive through. Even then with drive though they will often get my order wrong and get agitated when asked to remake the way it had been ordered. Truly very little good to say about my experience every time i stop by this Dunkin, aside from the occasional kind worker, however they are a rare find
  • SF
    Sonia Fagen
    Oct 27, 2025
    1.0
    Nothing special servers are to busy on their phones Skype instead of attending to ensure proper orders.Not a fan when you have a mobile order and it's confused with someone elses.
  • JH
    Jason Hute
    Oct 19, 2025
    5.0
    Good food but staff were kind of rude
  • SK
    Sarah Kirkegaard
    Sep 29, 2025
    5.0
    Great customer service! I went through the drive thru on national coffee day hoping to redeem my free coffee with purchase. I was struggling with finding the barcode in my account to redeem my coffee. The lady at the drive thru was very patient and helpful as I fumbled through trying to redeem my free coffee and I really appreciated it, plus, I got my coffee 🙂

Frequently Asked Questions About Dunkin'

What are the regular opening hours for this Dunkin' location in Columbia, MO?

This Dunkin' is open every day from 5:30 AM to 7:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this location offers both delivery and curbside pickup services.