Chipotle Mexican Grill

3.2
799 reviews
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About

Mexican Restaurant
Chipotle Stadium Blvd is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2020 W Worley St, Columbia, MO
65203, United States

Hours

Reviews

3.2
799 reviews
5 stars
285
4 stars
139
3 stars
80
2 stars
80
1 star
215

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and dismissive staff, with several experiences of poor service and lack of assistance.

Food Quality

Frequent complaints about food being undercooked, incorrect orders, and unappetizing ingredients were noted.

Cleanliness

The restaurant was often described as dirty, with unclean tables and food preparation areas, raising concerns about sanitation.

Order Accuracy

Numerous reviews highlighted issues with incorrect or incomplete orders, leading to customer frustration.

Management Issues

Customers expressed dissatisfaction with management, citing poor oversight and lack of accountability among staff.
  • JA
    Jessie Apel
    2 days ago
    1.0
    They never have the honey Chipotle vinaigrette and always run out of meats when its a slow day. Honest they just need to close the location. Im done going there the service sucks and the people dont give a shit about giving good service.
  • CS
    Coach matthews driving school
    Nov 2, 2025
    1.0
    If you’re still eating Chipotle, I’d strongly suggest avoiding the Worley Street location for now. I stopped in around 3:00 PM to get something to eat, and they were out of just about everything. Instead of helping the customers who were standing right there in the lobby, the staff chose to prioritize filling drive-through orders for people who had supposedly already paid. I even asked if they could just get me a scoop of chicken from the drive-through line, and they refused, saying that food wasn’t for lobby customers. All of the associates—except for one young lady—were extremely rude. They told me I could simply leave and questioned why I was even speaking up. Another customer asked the same thing I did: why couldn’t we have some of the chicken they clearly had? Customer service is at an all-time low, and it’s honestly ridiculous. I’d stay away from the Worley Street Chipotle for now. Store was so disgusting and Manager just sat there and let her associates talk that way. All I did was come in for lunch what I thought they served.
  • KB
    Kit Beale
    Oct 31, 2025
    1.0
    I don't know what happened to to Chipotle. But they have really gone downhill. Need some decent management. Every time I order online from this location they forget to include at least one item. Family of four and they either forget chips, queso, taco tortillas (yes, ordered the tacos and they didn't include tortillas), drinks, no meat in burritos, etc. Last night was the final straw when they didn't include our queso, drinks and one of the burritos was incorrect. How can McDonald's double check orders but a place that costs $75+ for a fam of four not have some oversight to make sure the order is correct. Done with this place. Goodbye Chipotle.
  • DD
    David Deutsch
    Oct 24, 2025
    5.0
    I’m in awe at how good the burrito rolling skills are at this location. Really amazing stuff. A little bit of a wait but no big deal.
  • JD
    John Dough
    Oct 10, 2025
    5.0
    It was lunch hour on the weekend, crowded, the tables were a bit messy. I was totally satisfied with my bowl, though.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at 2020 W Worley St?

Chipotle Mexican Grill at 2020 W Worley St is open daily from 10:45 AM to 11:00 PM.

Does this Chipotle location offer delivery and in-store pickup services?

Yes, this Chipotle location offers both in-store pickup and delivery services.