McDonald's

3.7
940 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
101 Lamp And Lantern Village, Chesterfield, MO
63017, United States

Hours

Reviews

3.7
940 reviews
5 stars
404
4 stars
203
3 stars
146
2 stars
53
1 star
134

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported that the location was dirty, with unclean tables and floors, and some noted a lack of cleaning during their visits.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong modifications, leading to customer frustration.

Service Quality

Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and poor communication.

Food Quality

There were frequent complaints about food being cold, stale, or improperly prepared, with some customers expressing disappointment in the overall quality.

Management Issues

Several reviews indicated a lack of effective management, with complaints about staff behavior and operational inefficiencies.
  • TD
    teri darnell
    Oct 28, 2025
    1.0
    Worst McDonald I’ve ever been to, I’ll never be back! They can’t even take an accurate order no matter how many times you repeat yourself!!! It was pitiful!!!
  • RN
    Ralph Nothdurft
    Oct 27, 2025
    2.0
    Perpetually stale buns. Fries often cold and soggy. Subpar franchise.
  • KR
    Katherine Ramberger
    Oct 26, 2025
    2.0
    Dead at 4:00 on Sunday and every table and floor was filthy.
  • BS
    burger shewrote
    Oct 21, 2025
    1.0
    This place has turned into an absolute dump over the last 3 years. McDonald's decided that it is worth having customers stand at the front desk for 5 minutes and get ignored instead of just leaving the self serve refill machine there. I am sure there is theft, but you now have to make your customers angry, and pay someone to get the refill, and also you use a new cup every time. All of your new remodels look like hospital gift shops. No color, none of the fun stuff that existed 10-20 years ago. This location allocated 1/4 of the seating space to a conference/party room that you cant sit in. Instead the employees put their kids in there because the companies don't pay enough for them to afford childcare. I feel so bad for the kid locked in that room for 8 hours with a tablet. Every single stable had trash on it, and sticky parts. Also even though I had a table order, they just throw it in a bag and scream out your table number. I was wanting a tray and of course they lock those up too. Too bad I was thinking about building a house out of all of my stolen trays. This is a knock on all mcdonalds. Whoever the corporate genius was to make all drive throughs 2 lines should be fired. I understand it is more efficient, but at the cost of making most of your customers angry that they picked the wrong line, and the one to the left put 8 cars through before 1 got through your line. It would be fine if you had dedicated employees for each, but you will have one drive thru person and someone else laying shingles on the roof and between hammer swings they will check to see if there is a customer. If you MUST have 2 lanes, make one of the drive through code only. TLDR: ew
  • ME
    Michelle Eisenhart
    Oct 18, 2025
    1.0
    This was one of the dirtiest McDonalds I’ve ever been to. I stayed there for a couple of hours to eat breakfast and get work done and not a single person came around to clean anything while I was there. (This wasn’t even during peak hours. It was between 10 am - 12 am on a Saturday.) I’m attaching a few pictures, but they don’t do it justice. I don’t believe this place has been cleaned in a while. The manager or the owner really needs to work on cleanliness standards and processes with their team. It’s such a shame because this was remodeled a year ago. That investment will decline fast if they don’t improve their cleaning and upkeep practices. I definitely won’t be returning to this location unless they improve.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 101 Lamp And Lantern Village in Chesterfield?

McDonald's at 101 Lamp And Lantern Village in Chesterfield operates 24 hours a day, every day of the week.

Does this McDonald's location offer drive-thru service and what are its hours?

Yes, this McDonald's offers a drive-thru service that is open 24/7 every day.