We are a family-owned coffee shop in the Carthage area, with a passion to connect with people through our offerings of specialty drink and food items. We want to provide a quality product with a quality experience in order that customers can have a "taste of heaven" experience. With 2 locations on the North side and South side of Carthage, we offer various menu items at each location with a friendly staff and warm atmosphere. We will serve our customers with Hometown Love with Every Cup.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.