Wendy's

3.2
958 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2342 Grand Avenue, Carthage, MO
64836, United States

Hours

Reviews

3.2
958 reviews
5 stars
266
4 stars
179
3 stars
191
2 stars
101
1 star
221

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, mixed-up orders, and rude staff interactions.

Food Quality

Many reviews highlighted cold, stale, or poorly prepared food, with some customers expressing dissatisfaction with the freshness.

Cleanliness

Several customers noted unsanitary conditions in the dining area and restrooms, with dirty floors and tables being a common complaint.

Management Concerns

Feedback indicated issues with management, including poor employee treatment and lack of responsiveness to customer complaints.

Inconsistent Experience

While some customers reported improvements in service and food quality, many others experienced ongoing issues, suggesting inconsistency in operations.
  • KT
    Kanobin Troll
    Nov 9, 2025
    2.0
    I ate there today. To kind of see what was going on as far as them being my one of my favorite restaurants at one point crispy chickens were good but the fries were just old and cold I was very disappointed and now I can kind of see why it's going downhill and shutting down. I didn't want to be rude and inconvenience anybody by asking for fresh fries after being served other ones cuz it feels awkward and I don't like confrontation and then I feel like I'm overzealous but those fries were legitimately nasty and barely warm it all and old... :(
  • CC
    Curtis Curcio
    Oct 21, 2025
    3.0
    I was disappointed in my order getting mixed up all three times I went there in 3 days. The service was not great ether. It was also not as clean as most of the other Wendy’s. I like the Wendy’s brand but this store is subpar.
  • NL
    Nick Lucas
    Oct 5, 2025
    2.0
    On the night of 10-5-25, I went through their drive through. I pulled up to the speaker and sat there for 5 min with no answer from the speaker. Workers. I pulled around to the window and there was no one in there. I decided to come back about 15 min later to experience the same thing except the kid I'm the drive through told me I had to go back around to the speaker. I then sat there for another 5 min waiting for an answer. All I ordered was a small frosty. It took them 10 min to make that. The kid and the crew inside looked very very high. And then after I was handed my frosty, I had to get the attention of them again because the crew member didn't give me back my card. Very terrible service. No place should have workers inside of it working while clearly high.
  • KP
    Kenneth Patrick
    Sep 28, 2025
    1.0
    Most nasty food o have eaten there everything was cold tea was sour bad waiting time was of $40.00 just my hard earned money nasty food
  • AJ
    Ashley Jones
    Sep 28, 2025
    1.0
    Nothing but immature kids running this place in the evening. Waited 20 minutes for cold stale food. There was no one in the drive thru or inside & 4 people working. I could hear them talking & laughing the whole time I waited for my food. No reason for it to have taken that long. I checked my food before leaving & I was upset because it was not fresh at all after waiting that long. I thought well whatever I don’t want to wait even longer so I just went home. When getting home to eat my burger was hard & stale & cold. Fries & nuggets were stale & cold. I tried going up there & getting a refund & explained they never gave me my receipt. The manager told me there was nothing he could do. I asked if he could look up my receipt with the time I was there or by my card & he told me no. I also know the kid at the register could recognize me & could’ve just said yes she was here just 30 minutes ago. The manager then proceeded to laugh in my face with the other kids that work there. How miserable do you have to be to treat someone like that. Especially to someone who had not ate all day & received horrible food & service. Not to mention, the car outside that was honking & trying to get the attention of the kids inside working. Immature. Disrespectful. Higher than a kite kids working. Just rude & gross.

Frequently Asked Questions About Wendy's

Is Carthage Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.