Service Issues
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about stale items, missing ingredients, and overall dissatisfaction with portion sizes.
Cleanliness
Several customers noted unsanitary conditions in the dining area and bathrooms, indicating a need for better maintenance.
Ordering Experience
Customers expressed frustration with the reliance on kiosks for ordering, as well as issues with mobile app orders and missing items.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendly service and noted positive experiences with food quality at times.