McDonald's

3.5
1434 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2812 Hazel Ave, Carthage, MO
64836, United States

Hours

Reviews

3.5
1,434 reviews
5 stars
473
4 stars
337
3 stars
270
2 stars
139
1 star
215

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers noted both fast service and significant delays, with some experiencing long wait times for their orders.

Food Quality

Feedback on food quality was mixed, with some praising hot and fresh items while others reported cold or poorly prepared food.

Cleanliness

Several reviews highlighted cleanliness issues, including reports of flies and cockroaches in the restaurant.

Customer Service

Customer service experiences varied widely, with some employees being described as friendly and helpful, while others were reported as rude and unprofessional.

Order Accuracy

Many customers expressed frustration with incorrect orders and missing items, indicating a recurring issue with order accuracy.
  • SM
    Sara McGill
    Nov 15, 2025
    2.0
    Staff was disrespectfully rude and discourteously arrogant q
  • TR
    Tod Rose
    Nov 11, 2025
    1.0
    Substandard. Not impressed. Frier oil old reflected in taste . SLOW. Very few customers. Asked for no pickles. Guess what. Pickles. Guess the help doesn't understand
  • PB
    Penny Bennett
    Nov 9, 2025
    2.0
    I gave it a 2 star ⭐ because I'm from out of town & when I first pulled up in the drive-thru it had two speaker in the same driveway. Im thinking to myself "one must be broken" so McDonald's just build another one along beside it. Oh no, it's wasn't broken, it worked. The is u can't hear what the employee are saying to you, because you hear everything the other employee is saying to the customer 🤦‍♀️ so I get out of line to go inside. Omg, that was even worst. I go place my order up at the front registers & the lady didn't know that much english ( not mad at her knowing little english ) but the employee got my whole order wrong 😡. I'm not racist at all, but if McDonald's going to put foreigners up on the front registers or drive- thru then they should know a little more english. But I'm very satisfied with the manager who came to help & corrected the situation. 💯
  • AC
    Allan Vasquez cifuentes
    Nov 5, 2025
    5.0
    Best prices
  • RK
    Rae Kingsley
    Oct 17, 2025
    1.0
    Out of napkins in lobby, dirty tables. The cashier said she was too busy to help. No one greets you or talks to you. They call your number put the bag on the counter and walk away. Pretty much the same in our home town also.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Carthage, MO?

McDonald's in Carthage is open daily from 5:00 AM to 1:00 AM for dine-in, with delivery available from 5:00 AM to 12:30 AM.

Does this McDonald's location offer drive-thru service?

Yes, the McDonald's at 2812 Hazel Ave offers a drive-thru service open daily from 5:00 AM to 1:00 AM.