Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times, incorrect orders, and rude staff, leading to a negative perception of service quality.
Food Quality
Many reviews mentioned inconsistent food quality, with complaints about cold, undercooked, or incorrect items being served.
Management Concerns
Several customers expressed dissatisfaction with management, citing poor oversight and lack of accountability for staff performance.
Customer Experience
While some customers praised individual staff members for their friendliness, overall experiences were marred by negative interactions and service delays.
Cleanliness
There were multiple mentions of unsanitary conditions, including dirty bathrooms and food safety concerns.
CT
Ciera Terry
5 days ago
1.0
Horrible experience. Do not come to this McDonald’s if you are on a time crunch or want your order done correctly. The staff and management needs to work on customer service, making sure that they are doing orders correctly and Respectful considerate of customers time. I ordered a drink and I asked them multiple times if it was correct because I saw the person at the speaker put under the drink “special request” instead of the actual name of the drink but at each window they reassured me that it was correct but when I left, I realize it wasn’t the right drink so I had to turn all the way around and when I came back, it was more people so I went through the drive-through and the man told me to just pull through at the speaker and at the first window but when I got to the second window, apparently that was not OK and that’s when they decided to tell me to come inside after I waited 15 minutes. it was not like it was food. My thing is if it was really their policy, why didn’t anyone tell me before the second window that I could not go through the drive-through? I ended up calling the manager just to let them aware of the issue and to let them inform their employees that they should inform customers to come inside instead of waiting in the drive-through line in hopes to avoid this in the future but she simply did not care and instead was rude when I did go inside to exchange my drink. I do understand if they were stressed but as a manager she should never be rude to a customer and should want to know how to make the facility better.
11/19/25 @5:26pm
EE
Emily Dawson (Emmy)
Nov 15, 2025
1.0
Bro. I deadass ordered a water bottle with my food, and this girl at the window was like that’s gonna be $12 I said no, I was told $8.46. So she went and got a manager. I go get my food, they forgot my water bottle.
BW
Bronson Windeknecht
Nov 11, 2025
5.0
Got 6 nuggets instead of 4
MW
Matt Ward
Nov 6, 2025
5.0
Hot food. Clean interior and exterior. Friendly and courteous staff. What you'd expect, the McDonald's Standard. 👍🏼✝️🇺🇲
CV
Chad Valenti
Oct 29, 2025
4.0
I hate going through the drive thru and being told to drive up and wait a s then watch 2 people before you and 3 people after you get there food first !
What are the operating hours for dine-in service at McDonald's at 1925 Broadway Street?
This McDonald's location is open 24 hours, 7 days a week for dine-in service.
What are the drive-through hours for this McDonald's?
The drive-through at this McDonald's is open 24/7, every day of the week.
When can I order delivery from this McDonald's?
Delivery service is available daily from 5:00 AM to 8:30 PM at this location.
Does this McDonald's location offer curbside pickup?
Yes, curbside pickup is available as a pickup and delivery service option at this McDonald's.
What payment methods are accepted at this McDonald's?
You can pay using American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa at this location.
How can I order McDonald's food online from this location?
You can order online through their delivery URL or use the McDonald's app available on iOS and Android for convenience.
Are there any nearby places where I can handle travel or insurance needs?
Yes, nearby you will find AAA Cape Girardeau Insurance and Member Services, AAA Insurance - Mona Neal, and Michael Jones - State Farm Insurance Agent for travel and insurance needs.
What nearby coffee shops can I visit before or after eating at McDonald's?
Grace Coffee and Cafe is a nearby coffee shop where you can enjoy coffee or smoothies before or after your McDonald's visit.
Where can I find family healthcare services near this McDonald's?
Nearby healthcare services include Hyatt Clinic, Advanced Foot and Ankle Center, and Innovative Orthodontics close to the McDonald's location.
Does this McDonald's offer any loyalty programs or mobile offers?
Yes, this McDonald's offers MyMcDonald's Rewards, allowing customers to earn points for free food, as well as mobile offers and mobile ordering.