McDonald's

3.4
1982 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1925 Broadway Street, Cape Girardeau, MO
63701, United States

Hours

Reviews

3.4
1,982 reviews
5 stars
627
4 stars
419
3 stars
412
2 stars
209
1 star
315

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and rude staff, leading to a negative perception of service quality.

Food Quality

Many reviews mentioned inconsistent food quality, with complaints about cold, undercooked, or incorrect items being served.

Management Concerns

Several customers expressed dissatisfaction with management, citing poor oversight and lack of accountability for staff performance.

Customer Experience

While some customers praised individual staff members for their friendliness, overall experiences were marred by negative interactions and service delays.

Cleanliness

There were multiple mentions of unsanitary conditions, including dirty bathrooms and food safety concerns.
  • CT
    Ciera Terry
    5 days ago
    1.0
    Horrible experience. Do not come to this McDonald’s if you are on a time crunch or want your order done correctly. The staff and management needs to work on customer service, making sure that they are doing orders correctly and Respectful considerate of customers time. I ordered a drink and I asked them multiple times if it was correct because I saw the person at the speaker put under the drink “special request” instead of the actual name of the drink but at each window they reassured me that it was correct but when I left, I realize it wasn’t the right drink so I had to turn all the way around and when I came back, it was more people so I went through the drive-through and the man told me to just pull through at the speaker and at the first window but when I got to the second window, apparently that was not OK and that’s when they decided to tell me to come inside after I waited 15 minutes. it was not like it was food. My thing is if it was really their policy, why didn’t anyone tell me before the second window that I could not go through the drive-through? I ended up calling the manager just to let them aware of the issue and to let them inform their employees that they should inform customers to come inside instead of waiting in the drive-through line in hopes to avoid this in the future but she simply did not care and instead was rude when I did go inside to exchange my drink. I do understand if they were stressed but as a manager she should never be rude to a customer and should want to know how to make the facility better. 11/19/25 @5:26pm
  • EE
    Emily Dawson (Emmy)
    Nov 15, 2025
    1.0
    Bro. I deadass ordered a water bottle with my food, and this girl at the window was like that’s gonna be $12 I said no, I was told $8.46. So she went and got a manager. I go get my food, they forgot my water bottle.
  • BW
    Bronson Windeknecht
    Nov 11, 2025
    5.0
    Got 6 nuggets instead of 4
  • MW
    Matt Ward
    Nov 6, 2025
    5.0
    Hot food. Clean interior and exterior. Friendly and courteous staff. What you'd expect, the McDonald's Standard. 👍🏼✝️🇺🇲
  • CV
    Chad Valenti
    Oct 29, 2025
    4.0
    I hate going through the drive thru and being told to drive up and wait a s then watch 2 people before you and 3 people after you get there food first !

Frequently Asked Questions About McDonald's

What are the operating hours for dine-in service at McDonald's at 1925 Broadway Street?

This McDonald's location is open 24 hours, 7 days a week for dine-in service.

What are the drive-through hours for this McDonald's?

The drive-through at this McDonald's is open 24/7, every day of the week.