Jimmy John's

3.9
326 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1800 Broadway, Cape Girardeau, MO
63701, United States

Hours

Reviews

3.9
326 reviews
5 stars
167
4 stars
68
3 stars
19
2 stars
21
1 star
51

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported slow service and long wait times for their orders, contradicting the brand's 'freaky fast' promise.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer dissatisfaction.

Customer Service

Feedback on customer service was mixed, with some praising staff for their helpfulness while others reported rudeness and poor handling of complaints.

Food Quality

While many customers enjoyed the sandwiches and found them tasty, there were complaints about inconsistent quality and freshness.

Cleanliness

Some reviews noted cleanliness issues within the restaurant, impacting the overall dining experience.
  • RD
    Riley Dodd
    5 days ago
    1.0
    Worst Jimmy John’s location don’t go here. Always wrong
  • AR
    ava rea
    Dec 18, 2025
    1.0
    literally only put cheese and bacon on my 14 dollar order. how do u not think “odd. only cheese, bacon and a bag of chips? let me double check that’s correct.” instead u serve someone, who hasn’t eaten all day, a cheese and bacon sandwich. might as well spit on me and call me a peasant while ur at it. this was my favorite restaurant to order my work meals from because its not as expensive as other places and they make a good sandwich.. except this time. i’m not a 5 year old with an eating problem. also, i called, let them know their mistake. only result was a refund, appreciated but i now am left hungry. they said “there’s no more drivers” so they couldn’t bring me a new sandwich. there was over an hour until they closed and you can still order delivery online. just plain lazy and rude. i ask you reading this to please order a cheese and bacon sandwich and let me know how enjoyable it is to eat… thank you for wasting my break jimmy johns! very very unhappy.
  • AA
    Anonymous Anonymous
    Dec 8, 2025
    5.0
    Extremely pleasant all the men working on Dec 8th 2025 in afternoon were extremely nice!! && my sandwich was delicious!
  • LL
    Logos
    Nov 20, 2025
    1.0
    Writing this review 35 minutes into “we’ve received your order.” This JJs used to be great, I don’t know what’s happened over the past year but times have slipped to a half hour, three quarters, now it appears it’s over an hour. The only thing freaky fast about this place is how quickly you’ll lose patience with their inability to make a sandwich in a decent amount of time.
  • NN
    Nessa
    Oct 19, 2025
    2.0
    Typically Jimmy John's is the only place I order from when I want delivery because it's reasonably priced, and I usually get my correct order. My food was picked up, and it took 20 minutes to deliver it to me even though the restaurant is only 2.2 miles from where I work. So, therefore my sandwich was soggy and cold. I did call the store about my drink, and they had that delivered. Unfortunately, lunch just wasn't very enjoyable, and I definitely feel I wasted my money.